At a Glance
- Tasks: Manage IT infrastructure and support users across multiple brands in a dynamic environment.
- Company: Join Innocean, a creative agency backed by Hyundai Motor Group.
- Benefits: Enjoy 24 days holiday, hybrid working, health insurance, and a discretionary bonus scheme.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Be at the forefront of tech management while supporting iconic brands like Hyundai and KIA.
- Qualifications: Experience in IT management, cloud services, and strong networking skills required.
The predicted salary is between 54000 - 66000 £ per year.
The Role
We are looking for an experienced IT Manager to own and operate Innocean UK's IT infrastructure, cloud estate, and end user computing environment. The role supports approximately 90 users across our London office and works closely with an EU-based IT team on shared Microsoft tenant administration. A third party managed service provider provides support during absences and assists with networking maintenance, HRMS, printer servers, and email accounts. The role also manages a secondary Azure tenant currently being migrated into the primary UK tenant. Innocean supports multiple brands including Hyundai, KIA, Genesis, and TaylorMade, each with their own technical requirements. This is a broad, hands-on role requiring strong cloud, identity, networking, and vendor management skills.
Responsibilities
- Microsoft 365 & Identity
- Administer UK Microsoft 365 tenant — Entra ID, Intune, Exchange Online, SharePoint
- Support EU team with Entra ID, Active Directory, and Intune across the EU tenant
- Manage Conditional Access policies, RBAC, and device compliance
- Manage device enrolment across Windows, macOS, iOS, and Android via Intune, Apple Business Manager, and Autopilot
- Manage M365 licensing across all brand accounts
- Azure Cloud Infrastructure
- Own and maintain the Azure estate — VNets, NSGs, Storage Accounts, Azure Files, Key Vault
- Maintain Site-to-Site VPN connectivity between office and Azure
- Support the ongoing migration of secondary Azure tenant (blob storage) into the primary UK tenant
- Monitor and optimise cloud costs
- On-Premises Infrastructure
- Manage remaining on-premises servers and associated infrastructure
- Manage on-premises WiFi, DHCP, and DNS
- Coordinate with Infinity on on-premises maintenance and support
- GCP & Google Workspace
- Administer Google Workspace across Hyundai, KIA, Genesis, and TaylorMade brand accounts
- Networking
- Manage Meraki switching, wireless access points, and MX firewall
- Manage Cisco Firepower HA firewall configuration and firmware
- Coordinate with Infinity on network patching, alerting, and vulnerability scanning
- Manage 3CX telephony via Gamma — extensions, call routing, and handsets
- Mobile & Work Phones
- Manage work phone estate
- Maintain vendor relationship for ongoing support and contracts
- End User Computing & AV
- Device procurement, onboarding, and offboarding
- Support and maintain Yealink conference room AV systems
- Day-to-day IT support alongside Infinity
- Administer patching for laptops
- Security
- Maintain security posture via Defender for Cloud and Microsoft Secure Score
- Manage endpoint protection — currently Sophos, migrating to Microsoft Defender
- Enforce Zero Trust and least privilege across identity and devices
- Tools & Software Administration
- Manage 1Password — user access, vaults, and company-wide password policy
- Manage various other company-wide SaaS tools and licences
- Vendor, Finance & Stakeholder Management
- Manage MSP relationship
- Manage relationship for mobile estate
- Coordinate with EU IT team on shared services and cross-tenant administration
- Manage vendor relationships — Microsoft, Google, Meraki, Sophos, Gamma/3CX, Yealink, 1Password
- Manage vendor and service invoices — working closely with Finance and CFO for accurate and timely processing
- Manage and update IT and user policies when needed
Benefits
- 24 days holiday, plus bank holidays
- Birthday day off
- Hybrid working (3&2), with flexibility
- Discretionary Bonus Scheme
- Pension Scheme
- Health Insurance and Life Assurance
- Car Finance Scheme
- Cycle Scheme
- Enhanced Maternity and Paternity
- Workplace Nursery Scheme
- GymFlex
Innocean Worldwide UK is committed to protecting your privacy and complying with our obligations under data protection law. For more information on how we process your personal data for recruitment purposes, please email hr@innocean.co.uk.
IT Infrastructure Manager employer: Innocean
Innocean UK is an exceptional employer, offering a dynamic work environment in the heart of London where creativity meets technology. With a strong focus on employee growth, we provide comprehensive benefits including hybrid working options, generous holiday allowances, and a supportive culture that values work-life balance. Join us to be part of a forward-thinking team that collaborates with leading global brands while enjoying unique perks like a birthday day off and a workplace nursery scheme.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Innocean values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Innocean might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Innocean!
✨Direct Apply to Innocean
Let's not forget to apply directly through the Innocean website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Innocean.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Innocean. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Innocean
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
