At a Glance
- Tasks: Coordinate service activities and support customers in a dynamic environment.
- Company: Join Innerva, a passionate team dedicated to promoting health and independence.
- Benefits: Earn £13.62 per hour with flexible hours and a supportive team.
- Other info: Exciting growth opportunities in a collaborative and friendly workplace.
- Why this job: Make a real difference by helping people access innovative exercise solutions.
- Qualifications: Previous admin or customer service experience and strong organisational skills.
The predicted salary is between 27000 - 29000 £ per year.
About Innerva
At Innerva, we are passionate about helping people stay active, independent, and healthier for longer. We design and manufacture innovative Power Assisted Exercise equipment that is used in community facilities, leisure centres, healthcare environments, and specialist wellbeing settings across the UK and internationally. Our technology helps people of all ages and abilities access the benefits of exercise, particularly those who may face barriers to traditional fitness equipment. As demand for our products continues to grow, we are expanding our team and investing in our people, systems, and customer support services. This is an exciting time to join Innerva, where you will have the opportunity to make a meaningful contribution within a collaborative and growing business.
The Role
As a Customer Service Administrator, you will help coordinate service activities, support customers and engineers, maintain accurate records, and assist with a variety of administrative tasks across the business. Working alongside our existing administration team, you will play a key role in ensuring day-to-day service operations run smoothly.
Key Responsibilities
- Coordinate service and maintenance activities for the engineering team.
- Liaise with customers regarding appointments, updates, and enquiries.
- Maintain accurate service records and documentation.
- Assist with customer orders and service-related paperwork.
- Support invoicing, reporting, and office administration processes.
- Communicate with service, accounts, and operations teams.
About You
Essential
- Previous administration or customer service experience
- Strong organisational skills and attention to detail
- Excellent communication skills
- Ability to manage multiple tasks effectively.
- Good Microsoft Office skills
- Positive and flexible approach
- Ability to work well as part of a team.
Desirable
- Experience using Sage.
- Experience using CRM or service management software.
Customer Service Administrator in Leeds employer: Innerva
At Innerva, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Customer Service Administrator in Huddersfield, you will not only contribute to our mission of promoting health and independence but also benefit from ongoing professional development opportunities and a collaborative culture that encourages innovation. Join us and be part of a company that is dedicated to making a positive impact in the community while offering competitive pay and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Leeds
✨Tip Number 1
Get to know the company! Research Innerva and their products so you can speak confidently about how your skills align with their mission. This shows genuine interest and helps you stand out in interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can lead to valuable insights and even referrals, which can give you an edge in the hiring process.
✨Tip Number 3
Prepare for common interview questions related to customer service and administration. Think of specific examples from your past experiences that showcase your organisational skills and ability to handle multiple tasks.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administration or customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Innerva and how you can contribute to our mission of helping people stay active and healthy. Keep it friendly and professional!
Show Off Your Communication Skills:As a Customer Service Administrator, communication is key. In your application, give examples of how you've effectively liaised with customers or teams in the past. We love seeing real-life examples that demonstrate your skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Innerva
✨Know the Company Inside Out
Before your interview, take some time to research Innerva. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Service Administrator.
✨Be Organised and Detail-Oriented
Since the role requires strong organisational skills, come prepared with a structured approach to your interview. Bring a notebook with key points you want to discuss, and be ready to talk about how you manage multiple tasks effectively. This will reflect your attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like Sage or CRM software), and how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
