At a Glance
- Tasks: Travel across the UK to service and repair innovative fitness equipment.
- Company: Join Innerva, a leader in Power Assisted Exercise technology.
- Benefits: Competitive salary, company vehicle, and opportunities for personal growth.
- Other info: Dynamic role with travel and the chance to improve service processes.
- Why this job: Make a real difference in people's lives through fitness and wellbeing.
- Qualifications: Experience in field service or engineering with strong problem-solving skills.
The predicted salary is between 26000 - 35000 £ per year.
About Innerva
At Innerva, we are passionate about helping people stay active, independent, and healthier for longer. We design and manufacture innovative Power Assisted Exercise equipment that is used in community facilities, leisure centres, healthcare environments, and specialist wellbeing settings across the UK and internationally. Our technology helps people of all ages and abilities access the benefits of exercise, particularly those who may face barriers to traditional fitness equipment. As demand for our products continues to grow, we are expanding our team and investing in our people, systems, and customer support services. This is an exciting time to join Innerva, where you will have the opportunity to make a meaningful contribution within a collaborative and growing business.
The Role
As a Field Service Engineer, you will travel to customer sites throughout the UK conducting servicing, maintenance, and repairs on Innerva equipment. You will diagnose faults, provide technical solutions, maintain service records, and build strong relationships with customers while representing the Innerva brand. This is a varied role offering a combination of hands-on engineering, customer interaction, and opportunities to help improve service processes as our business continues to grow.
Key Responsibilities
- Service, maintain and repair equipment at customer sites across the UK.
- Diagnose faults and resolve technical issues efficiently.
- Carry out preventative maintenance inspections.
- Maintain accurate service records and reports.
- Support continuous improvement of service operations and processes.
About You
- Essential Experience in a field service, maintenance, or engineering role.
- Strong fault-finding and problem-solving skills.
- Mechanical and/or electrical knowledge.
- Excellent communication and customer service skills.
- Good IT skills for reporting and record keeping.
- Full UK driving licence.
- Ability to manage workload independently.
- Willingness to travel throughout the UK, including occasional overnight stays.
- Desirable
- Experience with rehabilitation, fitness, medical or electro-mechanical equipment.
- Experience using CRM or service management software.
Field Services Engineer employer: Innerva
At Innerva, we pride ourselves on being an exceptional employer that values innovation and employee development. Our collaborative work culture fosters a sense of community, where every team member is encouraged to contribute to meaningful projects that enhance the lives of others. With competitive salaries, a company vehicle for travel, and opportunities for professional growth, joining Innerva as a Field Service Engineer means becoming part of a mission-driven organisation dedicated to making a positive impact across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to fault diagnosis and problem-solving. Show them you can think on your feet and handle real-world challenges!
✨Tip Number 3
When you get an interview, make sure to ask insightful questions about the company’s equipment and service processes. This shows your genuine interest in Innerva and helps you stand out as a candidate who’s ready to contribute from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Innerva and making a difference in the lives of others.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in field service, maintenance, or engineering roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your fault-finding and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to Innerva’s mission. We love seeing enthusiasm and a personal touch, so let your personality come through.
Show Off Your Communication Skills:Since this role involves building relationships with customers, make sure to highlight your excellent communication and customer service skills in your application. We want to know how you’ve successfully interacted with clients in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Innerva!
How to prepare for a job interview at Innerva
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service engineering. Familiarise yourself with Innerva's products and how they work, especially the Power Assisted Exercise equipment. Being able to discuss specific features and benefits will show your genuine interest in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved technical issues. Think about situations where you had to think on your feet or adapt quickly. This will demonstrate your strong fault-finding abilities and problem-solving skills that are essential for the role.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice your communication skills. Be ready to explain complex technical concepts in simple terms. Show that you can build relationships and provide excellent customer service, as this is key to representing the Innerva brand effectively.
✨Be Ready to Travel
Since the job requires travel across the UK, be prepared to discuss your flexibility and willingness to travel, including overnight stays. Highlight any previous experience you have with managing your workload independently while on the road, as this will reassure them of your capability to handle the demands of the role.
