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- Tasks: Provide fast and empathetic support while troubleshooting technical issues for clients.
- Company: INNERGY, a dynamic team transforming the woodworking industry with innovative ERP software.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Join a passionate team and shape the future of client support with AI innovation.
- Qualifications: Strong problem-solving skills and a passion for helping clients succeed.
- Other info: Be part of an exciting growth phase in a supportive and collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.
What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.
With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.
As a Technical Support Specialist, you’ll ensure clients receive fast, accurate, and empathetic help while fully leveraging INNERGY Design and integrated CAD/CAM solutions. You’ll troubleshoot complex technical issues, collaborate across teams, and help shape the future of support by training our AI systems to anticipate and resolve client needs automatically. This role bridges client experience, technical excellence, and AI innovation, directly impacting customer satisfaction, operational efficiency, and product improvement.
Key Responsibilities- Client Support
Technical Support Specialist employer: INNERGY
Contact Detail:
INNERGY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at INNERGY on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Technical Support Specialist.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of CAD/CAM solutions. We recommend practising common troubleshooting scenarios that you might face in the role.
✨Tip Number 3
Show your passion for customer support! During interviews, share examples of how you've gone above and beyond to help clients in the past. This will demonstrate your empathy and commitment to client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the INNERGY team.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology and problem-solving shine through. We want to see how you connect with our mission of transforming the woodworking industry with innovative solutions.
Tailor Your Experience: Make sure to highlight relevant experiences that showcase your technical support skills. We love seeing how your background aligns with our needs, so don’t be shy about sharing specific examples of how you've tackled challenges in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, we’re looking for someone who can simplify complex issues for our clients!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at INNERGY
✨Know the Product Inside Out
Before your interview, make sure you understand INNERGY's ERP software and how it benefits custom manufacturers. Familiarise yourself with the features, especially those related to design, production, and delivery. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Technical Support Specialist, you'll be troubleshooting complex issues. Prepare examples from your past experiences where you've successfully resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Emphasise Collaboration and Communication
INNERGY values teamwork and effective communication. Be ready to discuss how you've worked with others to achieve common goals. Share instances where you’ve collaborated across teams or departments, as this will demonstrate your ability to fit into their culture of support and innovation.
✨Prepare for AI and Tech Questions
Since the role involves training AI systems, brush up on your understanding of AI in customer support. Be prepared to discuss how technology can enhance client experiences and operational efficiency. Showing that you're forward-thinking and tech-savvy will set you apart from other candidates.
