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For Companies At a Glance
- Tasks: Troubleshoot client issues and enhance satisfaction with CAD/CAM solutions.
- Company: Leading ERP software provider in Greater London.
- Benefits: Competitive salary, flexible hours, and opportunities for AI training.
- Why this job: Shape client experiences and contribute to exciting automation projects.
- Qualifications: 2+ years in technical support and strong troubleshooting skills.
- Other info: Dynamic team environment with growth potential in tech.
The predicted salary is between 36000 - 60000 £ per year.
A leading ERP software provider in Greater London is looking for a Technical Support Specialist to manage and resolve client issues with INNERGY Design and integrated CAD/CAM solutions. You will troubleshoot technical problems, enhance client satisfaction, and contribute to AI training.
Ideal candidates have:
- At least 2 years in a technical support role
- Strong troubleshooting skills
- Familiarity with support platforms like Intercom
This role offers an opportunity to shape client experiences and support automation.
CAD/CAM Technical Support & AI Enablement Specialist employer: INNERGY
Contact Detail:
INNERGY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CAD/CAM Technical Support & AI Enablement Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've resolved technical issues in the past. This will demonstrate your expertise and problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it gives us a better chance to see your profile and connect with you directly.
We think you need these skills to ace CAD/CAM Technical Support & AI Enablement Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and any relevant CAD/CAM knowledge. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how you can enhance client satisfaction. We love seeing genuine enthusiasm for the role!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at INNERGY
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around CAD/CAM solutions and INNERGY Design. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Familiarise Yourself with Support Platforms
Since familiarity with support platforms like Intercom is key, take some time to explore its features. If you’ve used similar tools, be ready to share your experiences and how they can translate to this role.
✨Showcase Your Client-Centric Approach
This role is all about enhancing client satisfaction, so think of examples where you went above and beyond for a client. Highlight your communication skills and how you ensure clients feel supported and valued.
✨Embrace AI and Automation
As this position involves contributing to AI training, demonstrate your enthusiasm for technology and automation. Share any relevant experiences or ideas you have about how AI can improve technical support and client interactions.
