People Operations Analyst in London

Inner Circle Consulting is a mission-driven consultancy working at the heart of transformational change for local government and public services, helping local authorities tackle complex challenges and improve outcomes for communities.

As People Operations Analyst, you'll be the front door to our People Team. You will be the first point of contact for employees and managers, and a key part of how we deliver a modern, data-driven and AI-enabled People function. You'll gain exposure to the full employee lifecycle, work closely with the Head of People & Talent, and see first-hand how HR operates inside a consultancy shaping public sector reform. This is a genuine opportunity to learn quickly, contribute meaningfully, and build a long-term career in People, Talent, HR, Operations or People Analytics.

What you'll do

• Act as first point of contact for People Team queries, giving timely, professional and supportive responses to employees and managers.
• Support recruitment, onboarding, induction, probation, performance review and offboarding.
• Coordinate induction and probation, making sure new joiners and managers have the right information, support and documentation.
• Prepare and maintain employee records, contracts, offer letters and employment documentation.
• Maintain and update people systems, including HiBob, ensuring data is accurate and well managed.
• Support recruitment administration via Workable, including interview coordination and candidate communications.
• Produce regular people reports, dashboards and workforce insights to support decision-making.
• Support payroll, benefits, pay review and bonus administration.
• Assist with learning, development, capability and career progression activity.
• Contribute to People and Enabling Team projects, process improvements and AI-enabled ways of working.

Requirements

• Excellent organisation and attention to detail.
• Strong written and verbal communication.
• Confidence working with data, spreadsheets, systems and digital tools, and curiosity about technology and AI-enabled ways of working.
• Excellent interpersonal skills and the ability to build trust and rapport across the business.
• Strong judgement, discretion and respect for confidentiality.
• A proactive, solution-focused mindset, comfortable managing multiple priorities.
• A genuine interest in building a career in People, Talent, HR, Operations or People Analytics.
• Desirable:
• Previous HR, recruitment, operations or administration experience.
• Experience with HR systems such as HiBob and Workable.
• Experience producing reports or working with people data.
• Relevant Business or HR degree-level qualification. CIPD qualification or willingness to work towards one.
• Available to start immediately or within a short notice period.

Why ICC

You'll be joining a People Team of 3, working alongside colleagues delivering client-facing consultancy for local government and public services — giving you a rare view of HR and organisational development in a purpose-led, fast-moving environment. This role would suit someone who wants to grow with ICC and build a long-term career in a purpose-led People function.

ICC is committed to building a diverse and inclusive workforce and welcomes applications from all backgrounds and communities. We are an equal opportunities employer committed to a welcoming, respectful and inclusive workplace. We encourage applications from people of all backgrounds and from groups under-represented in our organisation. All hiring decisions are based solely on skills, experience and potential, and no applicant will be treated less favourably on the basis of any protected characteristic under the Equality Act 2010.

We aim to make our recruitment process accessible to everyone. If you need any adjustments to fully participate, please let us know—reasonable adjustments will always be considered. All applicants who meet the essential criteria are encouraged to apply.

Benefits

• Competitive salary based on experience £33,000 - £40,000.
• Flexible and hybrid working arrangements.
• Professional development opportunities.
• The chance to shape how we operate as a growing consultancy.
• The opportunity to be at the cutting edge of public sector transformation.
• Performance related Bonus.
• Plus 3% contributory pension.
• Healthcare & Death in Service Insurance.
• Monthly kudos scheme.
• Mobile phone.
• Laptop (MacBook Pro).
• 27 days per year + bank holidays.
• Friday Lunch provided in the office.
• Snack and beverages provided in the office.