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- Tasks: Join us as a Services Administration Assistant, providing vital admin support and being the first point of contact.
- Company: We're a dynamic charity dedicated to safeguarding vulnerable individuals through therapy and support.
- Benefits: Enjoy a competitive salary, pension contributions, and the chance to make a real difference.
- Why this job: This role offers a busy, varied environment where your skills can shine while helping those in need.
- Qualifications: Experience in admin, customer care, and Microsoft Office is essential; charity sector experience is a plus.
- Other info: Flexible hours, commitment to diversity, and a supportive team culture await you!
The predicted salary is between 23779 - 25738 £ per year.
Role: Services Administration Assistant
Salary: Salary scale £23,779 – £25,738 (pro rata based on 35 hour week) plus 5% employer pension contribution
35 hours per week (to include Mondays to 7pm and Fridays 9am to 4pm) Based in Leeds LS1.
My client is on the lookout for ladies with skills, energy, sensitivity and discretion to join their team as a Services Admin Assistant.
About the company
We are a dynamic, charitable organisation which actively promotes the safeguarding of vulnerable adults, young people and children. We provide long term individual and group therapy to disadvantaged females who wouldn’t otherwise be able to access therapy.
Applications are invited from candidates with sound, relevant experience to contribute to the provision of client focused administrative and reception support services, and to provide an effective first point of contact for clients and visitors, following procedures to ensure the smooth running of the service.
The role is busy and varied and the successful candidate will have excellent administration, attention to detail and customer care skills. Must also have experience of, or an interest in, working for a charitable/third sector organisation.
Experience Essential
- Experience of carrying out general administrative duties
- Experience and understanding of general office practice
- Experience of effectively using Microsoft Office applications
- Experience of using computerised databases / systems e.g. client appointments; electronic records systems
- Experience of working as first point of contact with the public
Experience Desirable
- Experience of working in a mental health organisation
- Experience of website/social media administration
- Experience of basic financial administration e.g. maintaining petty cash logs and processing invoices and expenses, liaising with suppliers
Skills required:
- Communicate effectively with a wide range of people, and deal effectively with client enquiries face to face and on the phone
- Use Microsoft Office applications and computerised client databases to accurately record, sort and retrieve information
- Work flexibly, collaboratively as part of a team, and with management team
- To use initiative in a fast paced environment and prioritise work to meet demanding deadlines
Additional / Important
- Knowledge of basic principles of customer care
- Understanding and commitment to equality, diversity and inclusive practice
- Commitment to responsibilities within health and safety requirements
- Training and Expertise (skills and experience) / Numeracy and literacy qualifications
CV's welcome at
Closing date for applications: Monday 6 January 2025.
Interviews likely to take place 2nd week of January.
Posts are subject to DBS checks.
Services Administration Assistant employer: Innectis Ltd
Contact Detail:
Innectis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Administration Assistant
✨Tip Number 1
Familiarize yourself with the specific needs of vulnerable adults and children, as this role requires sensitivity and discretion. Research the organization’s mission and values to align your approach with their goals.
✨Tip Number 2
Highlight any experience you have in customer care or administrative roles, especially within charitable organizations. Be prepared to discuss how your skills can contribute to a positive first point of contact for clients.
✨Tip Number 3
Brush up on your Microsoft Office skills and familiarize yourself with common office practices. Being able to demonstrate proficiency in these areas will show that you can handle the administrative demands of the role.
✨Tip Number 4
Prepare to discuss your ability to work in a fast-paced environment and how you prioritize tasks. Think of examples from your past experiences where you successfully managed multiple responsibilities.
We think you need these skills to ace Services Administration Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Services Administration Assistant position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant administrative experience, customer care skills, and any work you've done in charitable or third sector organizations. Use specific examples that demonstrate your attention to detail and ability to handle client inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working in a charitable organization. Mention your understanding of the importance of safeguarding vulnerable individuals and how your skills can contribute to the team's success.
Highlight Relevant Skills: In your application, be sure to highlight your proficiency in Microsoft Office applications and any experience you have with computerized databases. Discuss your ability to communicate effectively with diverse groups and manage multiple tasks in a busy environment.
How to prepare for a job interview at Innectis Ltd
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for working in a charitable organization. Highlight any previous experience you have in the third sector and how it aligns with the mission of the company.
✨Demonstrate Your Administrative Skills
Prepare examples of your past administrative work, especially using Microsoft Office and databases. Be ready to discuss how you managed tasks efficiently and maintained attention to detail in a busy environment.
✨Communicate Effectively
Practice your communication skills, as this role requires dealing with clients face-to-face and over the phone. Think of scenarios where you successfully handled client inquiries and how you ensured a positive experience.
✨Understand the Importance of Sensitivity
Since the organization works with vulnerable individuals, be prepared to discuss how you would handle sensitive situations with discretion and empathy. Share any relevant experiences that showcase your ability to support clients compassionately.
