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For Companies At a Glance
- Tasks: Respond to customer inquiries and manage bookings while providing excellent service.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid holidays, discounts on food and stays, and 24/7 support.
- Why this job: Be part of a team that values respect and customer happiness in beautiful locations.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Remote role with flexible hours and potential for permanent position.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Enjoy 50% off food at any of our Inns
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme
- Contribute to a company that gives back through our Give-inn back scheme
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.Â
You'll Fit Right Inn…
- Respond to inquiries via telephone and email.
- Deal with all types of customer enquiries, ranging from bookings / general enquiries or complaints.
- Attend to ad-hoc requests from wider business dealing with relocations, and cancellations to support our customers.
- Support for inns at times with required support
- Dealing with cross functional departments within the wider business to drive the right outcome with our customers first time.
- Demonstrate excellent written and verbal communication skills.
- Have experience with hotel software and its functionalities (preferred but not essential).
- Be highly motivated with a strong focus on customer service.
- Exhibit strong multi-tasking and time management skills, with the ability to prioritize tasks effectively.
- Maintain a clean and professional appearance and work area.
- Report to the one of our Supervisors who will nurture & help shape your future career working within ICG
- This role is a remote role
Working Hours (28 hours per week)
Monday to Friday – 9:00am -11:00am and 4:00pm- 6:00pm ( 4 hours per day)
Weekend (Saturday or Sunday) – 9:00am-5:00pm (8 hours)
If you are motivated and passionate about driving excellent service for our customers we think you'll fit right inn…
The position is full time temp 3-month contract, with opportunity to be made permanent subject to business performance. Holiday entitlement is based on a 5-day working week, which will include weekends.
There will be a 3-week training period based at our Support Hub in Newcastle upon Tyne.Â
Reservations Agent - Remote Working employer: Inn Collection Group
Contact Detail:
Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Remote Working
✨Tip Number 1
Get to know the company! Before your interview, dive into The Inn Collection Group's values and culture. This will help you connect your experiences to what they care about, showing them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your skills can enhance their customer service and hospitality, making you the ideal Reservations Agent.
✨Tip Number 3
Dress the part! Even though it's remote, looking professional can boost your confidence. A clean and polished appearance shows that you take the opportunity seriously and are ready to represent their brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows your commitment to excellent customer service, which is key for this position.
We think you need these skills to ace Reservations Agent - Remote Working
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about making people happy!
Tailor Your Application: Make sure to tailor your application to the role of Reservations Agent. Highlight any relevant experience you have with customer service or hotel software, and don’t forget to mention your multi-tasking skills. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about what makes ICG such a fantastic place to work!
How to prepare for a job interview at Inn Collection Group
✨Know Your Customer Service Basics
Since the role is all about delivering exceptional hospitality, brush up on your customer service skills. Think of examples where you've gone above and beyond for a customer, as this will show your commitment to making people happy.
✨Familiarise Yourself with the Company Values
The Inn Collection Group prides itself on its core values of respect, warmth, and honesty. Make sure you can articulate how these values resonate with you and provide examples from your past experiences that demonstrate these traits.
✨Prepare for Common Scenarios
Expect questions about handling difficult customer inquiries or complaints. Prepare specific scenarios where you successfully resolved issues, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Show Enthusiasm for Remote Work
As this is a remote position, express your excitement about working from home. Share how you manage your time effectively and maintain productivity in a remote setting, which will reassure them of your suitability for the role.