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For Companies At a Glance
- Tasks: Respond to customer inquiries and manage bookings with a focus on excellent service.
- Company: Join the award-winning Inn Collection Group, known for its exceptional hospitality.
- Benefits: Enjoy birthday leave, 50% off food, and discounted stays at our inns.
- Why this job: Be part of a team that makes people happy in beautiful locations.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shifts, training provided, and potential for permanent position.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Enjoy 50% off food at any of our Inns
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme
- Contribute to a company that gives back through our Give-inn back scheme
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.Â
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Enjoy the convenience of free on-site parkingÂ
Rooted in the North, our support hub at Quorum Business Park in Newcastle serves as a central space where all our departments come together to collaborate and innovate. Located in a thriving business community, it reflects our strong connection to the region while providing a modern, dynamic environment to drive our collective success.Â
You'll Fit Right Inn…
- Respond to inquiries via telephone and email.
- Deal with all types of customer enquiries, ranging from bookings / general enquiries or complaints.
- Attend to ad-hoc requests from wider business dealing with relocations, and cancellations to support our customers.
- Support for inns at times with required support
- Dealing with cross functional departments within the wider business to drive the right outcome with our customers first time.
- Demonstrate excellent written and verbal communication skills.
- Be available to work flexible shifts, including weekends (Monday – Sunday, 9am-8pm).
- Have experience with hotel software and its functionalities (preferred but not essential).
- Be highly motivated with a strong focus on customer service.
- Exhibit strong multi-tasking and time management skills, with the ability to prioritize tasks effectively.
- Maintain a clean and professional appearance and work area.
- Report to the one of our Supervisors who will nurture & help shape your future career working within ICG
If you motivated and passionate about driving excellent service for our customers we think you'll fit right inn…
The position is full time temp 3-month contract, with opportunity to be made permanent subject to business performance and holiday entitlement is based on a 5-day working week, which will include weekends.
There will be a 3-week training period based at our Support Hub.
Reservations Agent employer: Inn Collection Group
Contact Detail:
Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Inn Collection Group. Understand their values and what makes them tick. This way, you can show them you're not just another candidate, but someone who genuinely cares about making people happy.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll be dealing with all sorts of customer enquiries. Try role-playing with a friend or family member to get comfortable with handling different scenarios. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your multi-tasking skills! During the interview, share examples of how you've juggled multiple tasks in previous roles. Whether it’s managing bookings or dealing with complaints, demonstrating your ability to prioritise will make you stand out as a strong candidate.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. So, don’t hesitate—get that application in!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with our core values.
Tailor Your Application: Make sure to tailor your application specifically for the Reservations Agent role. Highlight any relevant experience you have with customer service or hotel software, and relate it back to how it can benefit us at ICG.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Inn Collection Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. The role of a Reservations Agent is all about making people happy, so be ready to share examples of how you've handled customer inquiries or complaints in the past. Show them you understand the importance of a warm and welcoming approach.
✨Familiarise Yourself with the Company
Do a bit of homework on The Inn Collection Group. Understand their core values like respect, warmth, and honesty. Mentioning these values during your interview will show that you’re aligned with their mission and that you genuinely care about being part of their team.
✨Prepare for Role-Specific Questions
Expect questions related to handling bookings, cancellations, and multi-tasking under pressure. Think of scenarios where you successfully managed similar tasks. This will demonstrate your ability to thrive in a fast-paced environment and your readiness to support the wider business.
✨Dress the Part
First impressions matter! Make sure you present yourself in a clean and professional manner. Dressing appropriately not only shows respect for the interviewers but also reflects your understanding of the hospitality industry’s standards.