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- Tasks: Welcome guests, take orders, and create a lively atmosphere at our Inn.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and stays.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Be the friendly face that makes guests feel at home and happy.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 20000 - 25000 ÂŁ per year.
About the Inn
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy. The Midland boasts a prime beachfront location in the heart of Morecambe, offering breathtaking views across the bay. With its stunning coastal setting, the hotel enjoys a tranquil atmosphere, perfect for those looking to relax while watching the ever‑changing seascape. Just a short walk from the town’s promenade, attractions, and historic landmarks, The Midland is ideally situated to experience the charm and beauty of Morecambe and its stunning coastline.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just ÂŁ1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with ÂŁ50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
Responsibilities
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Greet guests, take orders, serve dishes from the kitchen, and recommend drinks from our selection. Create a lively and enjoyable atmosphere, making our Inn a place guests love to visit and our team loves to work at.
Qualifications
If you thrive in a fast‑paced environment, have a passion for customer service and are committed to delivering exceptional experiences, we think you’ll fit right inn… Age‑related pay rates apply for Under 21s.
Front of House Team Member in Morecambe employer: Inn Collection Group
Contact Detail:
Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member in Morecambe
✨Tip Number 1
Get to know the Inn Collection Group! Familiarise yourself with their values and what makes them tick. When you walk in for your interview, show that you’re not just another candidate but someone who genuinely connects with their mission of Making People Happy.
✨Tip Number 2
Bring your personality to the table! As a Front of House Team Member, it’s all about creating that warm and welcoming atmosphere. Be ready to share your own experiences in customer service and how you can contribute to making guests feel right at home.
✨Tip Number 3
Practice makes perfect! Before your interview, run through some common questions and think about how you’d respond. Focus on scenarios where you’ve gone above and beyond for customers—this will help you stand out as someone who truly cares about delivering exceptional experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our award-winning team. Let’s make this happen together!
We think you need these skills to ace Front of House Team Member in Morecambe
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and how you can contribute to our warm atmosphere.
Tailor Your Application: Make sure to tailor your application to the Front of House role. Highlight any relevant experience in customer service and how you embody our core values of respect, warmth, and honesty. This will help us see why you’d be a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Inn Collection Group
✨Know the Inn Inside Out
Before your interview, take some time to research The Inn Collection Group. Familiarise yourself with their values, the atmosphere they aim to create, and their menu offerings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front of House Team Member, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create a warm and welcoming environment will resonate well with the interviewers.
✨Practice Your Greeting
Since you'll be the first smile guests see, practice how you would greet customers. A friendly, enthusiastic introduction can set the tone for the rest of the interview. Think about how you can convey warmth and approachability right from the start.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how they celebrate successes. This shows that you're engaged and genuinely interested in being part of their team.