At a Glance
- Tasks: Support the General Manager in daily operations and lead a dynamic team.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, discounts on food, and a £1 stay at our Inns.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Be part of a team that makes people happy in stunning locations.
- Qualifications: Experience in food and hospitality with strong customer service skills.
The predicted salary is between 25000 - 30000 € per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give‑inn back scheme.
Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards. Standing proudly on cliffs above the River Nidd, Knaresborough is a place of ancient walkways, cobbled alleys, and secret passageways. The Knaresborough Inn is set in a picturesque location that offers something for everyone, with a wealth of history to explore and relaxing riverside walks to enjoy, and a vibrant town with a range of independent shops and boutiques.
You’ll Fit Right Inn
As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests. In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day‑to‑day operations. You’ll need to be hands‑on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast‑paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stock take and ordering, handling accounts management, and being available for occasional sleepovers and guest responses. If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn.
Assistant Manager in Knaresborough employer: Inn Collection Group
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With unique benefits such as paid breaks, generous discounts on food and accommodation, and a supportive Lead-Inn development programme, employees are encouraged to grow and thrive in their roles. Located in the picturesque Knaresborough, team members enjoy a beautiful setting that enhances their work-life balance while contributing to a company recognised as the Best Pub Employer.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Knaresborough
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Inn Collection Group's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on showcasing your experience in hospitality and how you can contribute to creating that warm atmosphere they value.
✨Tip Number 3
Dress the part! Make sure you look smart and approachable for your interview. A polished appearance shows you care about the role and are ready to represent the welcoming vibe of the Inn.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager in Knaresborough
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your customer service skills and how you’ve made guests feel welcome in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the values of The Inn Collection Group. Mention how you embody respect, warmth, and honesty in your work, and how these align with our goal of Making People Happy.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us see your qualifications and enthusiasm without any confusion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Inn Collection Group
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values, like respect and customer focus, and think about how you can embody these in your role as an Assistant Manager. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences that highlight your skills in hospitality and customer service. Think of specific situations where you went above and beyond to make guests feel welcome or resolved issues effectively. This will demonstrate your hands-on approach and ability to lead a team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations in a busy pub environment. Practice responses to questions like managing a difficult customer or leading a team during peak hours. This will help you articulate your problem-solving skills and leadership style.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewers. Inquire about the team culture, opportunities for development, or how they measure success in the Assistant Manager role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
