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For Companies At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Why this job: Be the friendly face that makes every guest's visit special and enjoyable.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Join a supportive team with great career development opportunities.
The predicted salary is between 1040 - 1248 £ per month.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.
Incentives and Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work! If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
Age-related pay rates apply for Under 21s.
Front of House Team Member in Harrogate employer: Inn Collection Group
Contact Detail:
Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member in Harrogate
✨Tip Number 1
Get to know the pub scene! Visit local pubs, chat with staff, and soak up the atmosphere. This will not only give you insights into what makes a great Front of House team member but also help you connect with potential employers.
✨Tip Number 2
Practice your people skills! Whether it’s through volunteering or part-time jobs, any experience in customer service will boost your confidence. Remember, a warm smile and a friendly attitude can go a long way in the hospitality industry.
✨Tip Number 3
Network like a pro! Attend local job fairs or hospitality events to meet industry professionals. Don’t be shy—introduce yourself and express your passion for working in a vibrant pub environment like The Inn Collection Group.
✨Tip Number 4
Apply directly through our website! It’s the best way to show your enthusiasm for joining our award-winning team. Plus, you’ll get to see all the perks we offer, like paid breaks and discounts, which make working with us even more appealing!
We think you need these skills to ace Front of House Team Member in Harrogate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values like warmth and respect. This shows us that you understand what we’re all about!
Be Specific About Your Skills: Don’t just list your skills—give us examples! Whether it’s handling busy shifts or creating memorable guest experiences, specific anecdotes can really help us picture you in action. We love hearing about how you’ve made people happy in the past!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll find all the info you need right there. Plus, it shows us you’re keen on joining our team at The Inn Collection Group!
How to prepare for a job interview at Inn Collection Group
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Familiarise yourself with their core values like respect and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional experiences, which is key for a Front of House Team Member.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like dealing with a difficult customer or managing a busy shift. Think of examples from your previous experience where you successfully navigated similar challenges. This will showcase your problem-solving skills and ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you determine if it’s the right fit for you too.
