At a Glance
- Tasks: Lead the front-of-house team, ensuring guests have a memorable experience.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday leave, and discounts on food and stays.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a vibrant team that makes people happy every day.
- Qualifications: Passion for customer service and leadership skills are essential.
The predicted salary is between 24000 - 30000 € per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer-focused, warmth, and honesty, all with the goal of Making People Happy.
Benefits:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.
You’ll Fit Right Inn: As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives. If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
Age‑related pay rates apply for Under 21s.
FOH Supervisor in Harrogate employer: Inn Collection Group
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With benefits like paid breaks, generous discounts on food and accommodation, and a commitment to employee development through the Lead-Inn programme, team members are supported in both their professional growth and personal well-being. Located in the picturesque Harrogate, surrounded by local treasures, employees enjoy a rewarding experience in a dynamic environment that celebrates hospitality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Supervisor in Harrogate
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional, but also comfortable. You want to feel good while showing off your personality—after all, you’re going to be the warm welcome for guests!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace FOH Supervisor in Harrogate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Front of House Supervisor role. Highlight your relevant experience and skills that align with our core values of respect, warmth, and customer focus. This shows us that you understand what we’re all about and how you can contribute to our team.
Be Specific About Your Experience:Don’t just list your previous jobs; give us specific examples of how you’ve created memorable experiences for guests or resolved challenges in a fast-paced environment. We love hearing about real-life situations where you’ve made a difference!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the information you need about the role and our company. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Inn Collection Group
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, your role revolves around creating memorable experiences for guests. Prepare examples from your past where you've gone above and beyond for customers. This will demonstrate your passion for hospitality and your ability to handle challenges effectively.
✨Emphasise Team Leadership
You'll be working closely with the Assistant Manager and guiding the team, so highlight your leadership experience. Share specific instances where you've motivated a team or resolved conflicts, showcasing your ability to create a positive atmosphere for both guests and staff.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they celebrate successes. This not only shows your interest but also helps you gauge if this is the right fit for you.
