At a Glance
- Tasks: Support the General Manager and lead a team to create a welcoming atmosphere.
- Company: Join The Inn Collection Group, an award-winning hospitality company.
- Benefits: Enjoy paid breaks, discounts, and a birthday holiday!
- Other info: Dynamic role in a vibrant location near Yorkshire's attractions.
- Why this job: Make guests feel at home while developing your leadership skills.
- Qualifications: Experience in food and hospitality with a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
About the Company
The Inn Collection Group (ICG) is a multi‑award‑winning pubs with rooms company located across the North of England and Wales. We deliver exceptional hospitality by living our core values of respect, customer focus, warmth, and honesty, and by making people happy.
Benefits
- Celebrate your birthday with an extra paid holiday
- Build your future with the Lead‑Inn development programme
- Paid breaks to rest and recharge
- 50% off food at any ICG Inn
- £1 stay at any ICG Inn during January, February, and March
- One‑third off room bookings year‑round
- £50 spontaneous trip for same‑day bookings
- 15% off bed and breakfast for loved ones
- 24/7 confidential support via Employee Assistance Programme
- Tips paid by Tronc
- Contribute to the Give‑inn Back scheme
- Recognised as Best Pub Employer at the Publican Awards
Location
Set on famous Parliament Hill, The Harrogate Inn (formerly The St George Hotel) offers an ideal location surrounded by Yorkshire’s finest treasures. Steps away are the charming Betty’s Tea Rooms, the historic Royal Hall, and the Turkish Baths.
Role Overview
As an Assistant Manager you will support the General Manager in ensuring our Inn feels like a home away from home for guests. You will lead the team, manage daily operations, and create a welcoming and efficient environment for staff and guests.
Responsibilities
- Support the General Manager in driving the Inn’s daily operations
- Lead the team to deliver company standards and produce a positive working atmosphere
- Manage shift operations in a busy, fast‑paced environment
- Handle administrative tasks, including stocktake, ordering, and account management
- Liaise with chefs, management, and suppliers
- Respond to guest enquiries and, when required, oversee occasional sleepovers and event responses
- Mentor and motivate the team to achieve impactful results
Qualifications
- Strong background in food and hospitality
- Passion for customer service
- Ability to inspire and motivate a team
- Hands‑on, approachable leadership style
Assistant Manager employer: Inn Collection Group
The Inn Collection Group is an exceptional employer that prioritises employee well-being and development, offering unique benefits such as an extra paid holiday for your birthday and a comprehensive Lead-Inn development programme. With a warm and inclusive work culture, employees enjoy generous discounts and support through the Employee Assistance Programme, all while working in the picturesque setting of The Harrogate Inn, surrounded by Yorkshire's finest attractions.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Assistant Manager role.
✨Tip Number 2
Show up prepared for interviews! Research The Inn Collection Group and understand their values. Be ready to discuss how your experience aligns with their mission of delivering exceptional hospitality.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on showcasing your leadership style and passion for customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at ICG right there!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your customer service skills and how you’ve made guests feel at home in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Manager role. Use keywords from the job description to show that you understand what ICG is all about and how you can contribute to their values.
Highlight Leadership Experience:As an Assistant Manager, you'll be leading a team, so don’t forget to mention any past leadership roles or experiences. Talk about how you've motivated teams and created a positive atmosphere in busy environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the ICG family!
How to prepare for a job interview at Inn Collection Group
✨Know the Company Inside Out
Before your interview, make sure you research The Inn Collection Group thoroughly. Understand their core values of respect, customer focus, warmth, and honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your hands-on approach and how you create a positive working atmosphere.
✨Demonstrate Your Customer Service Passion
Since the role revolves around hospitality, be ready to discuss your passion for customer service. Share specific instances where you've gone above and beyond for guests, and how you ensure their experience is memorable. This will resonate well with their commitment to making people happy.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, daily operations, and the Lead-Inn development programme. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.
