At a Glance
- Tasks: Lead a dynamic team in delivering exceptional guest experiences at our award-winning pub.
- Company: Join a multi-award-winning pub group known for its warmth and customer focus.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our inns.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact in hospitality while exploring beautiful locations in the Lake District.
- Qualifications: Passion for food and hospitality, with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
You’ll be part of a multi‑award‑winning pub group located in the North of England and Wales. Our core values are respect, customer focus, warmth and honesty, all aimed at making people happy.
Benefits:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge – Paid Breaks are on us.
- Enjoy 50% off food at any of our inns.
- Relax with a stay at any of our inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same‑day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there with our Employee Assistance Programme.
- Tronc (tips to us and you).
- Contribute to a company that gives back through our Give‑inn back scheme.
Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards. With Waterhead Pier directly opposite and just a short stroll from the vibrant centre of Ambleside, The Waterhead Inn offers the perfect starting point for exploring the magnificent Lake District. Its prime location makes it an ideal base for outdoor adventures, scenic walks, and discovering the area’s natural beauty, while also providing easy access to local shops, restaurants and attractions.
You’ll Fit Right Inn:
As General Manager, you’ll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast‑paced environment, you’ll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You’ll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values.
In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You’ll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditures and bills. Your understanding of P&L accounts and labour planning will be key to driving success.
Leading by example, you’ll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you’ll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on‑site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high‑pressure situations.
Qualifications:
If you’re passionate about food and hospitality, have a talent for leadership, and love creating unforgettable guest experiences, we think you’ll fit right inn.
General Manager - Live In in Ambleside employer: Inn Collection Group
Join a multi-award-winning pub group that prioritises respect, customer focus, and warmth, making it an exceptional employer in the heart of the North of England and Wales. With benefits like paid breaks, generous discounts, and a supportive development programme, you’ll thrive in a culture that values employee growth and well-being. Located near the stunning Lake District, The Waterhead Inn offers not just a job, but a chance to be part of a team recognised for excellence in hospitality, all while enjoying the beauty of your surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Live In in Ambleside
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific pub or inn, pop in for a visit. Chat with the staff, soak up the atmosphere, and express your interest in joining the team. It’s a great way to make a memorable impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to leadership and guest experience. Think about how you can showcase your passion for food and hospitality, and be ready to share examples of how you've handled high-pressure situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in being part of our award-winning team.
We think you need these skills to ace General Manager - Live In in Ambleside
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and hospitality shine through. We want to see how much you care about creating unforgettable guest experiences, so share any relevant stories or experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application to reflect our core values of respect, customer focus, warmth, and honesty. Use examples from your past roles that demonstrate how you've embodied these values in your work.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you can contribute to our award-winning team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Inn Collection Group
✨Know the Company Values
Before your interview, take some time to really understand the core values of the pub group. They emphasise respect, customer focus, warmth, and honesty. Think about how you can demonstrate these values in your past experiences and be ready to share specific examples.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in training and mentoring staff, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle high-pressure situations. Think of times when you've had to juggle multiple priorities or resolve guest complaints. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Understand Financial Management
Since the role involves planning, budgeting, and cost control, brush up on your knowledge of P&L accounts and labour planning. Be prepared to discuss how you've managed budgets in previous roles and how you can contribute to the financial success of the business.
