Client Services Liaison in Farnborough

# Client Services LiaisonTAG AviationFarnborough, Hampshire, United Kingdom17 days agoJob descriptionWe are seeking a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through effective planning, communication, and operational support. This role plays a crucial part in liaising between clients, operations, and internal teams to ensure efficient flight delivery in line with client expectations.Key Responsibilities:• Client Coordination & Service Delivery• Flight Planning & Operational Support• Monitoring & Issue Resolution• Collaboration & Internal Coordination• Operational Administration & Data Management• Client Experience & Brand RepresentationKPIs / Success Indicators:• Percentage of client requests completed accurately and within the agreed service level• Percentage of flights delivered without preventable client-service issues• Percentage of issues resolved or escalated within the agreed response time• Client satisfaction score for supported tripsEssential:• Minimum 2 years’ experience in a commercial or client-focused environment• Experience in corporate or commercial aviation• High-level customer service experience• Flexibility in working hours including out-of-hours and weekend cover• Good understanding of aircraft performance• Excellent geographical knowledge• High level of spoken and written English• Exceptional telephone manner• Strong operational understandingDesirable:• Additional language skills (e.g. French, German)• Educated to A-Level standard or equivalent• Advanced analytical capability #J-18808-Ljbffr