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- Tasks: Engage with beta testers, handle queries, and provide feedback on music tech products.
- Company: Join a leading music technology company passionate about innovation.
- Benefits: Generous leave, private healthcare, training allowance, and staff discounts.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the voice of beta testers and shape the future of music technology.
- Qualifications: 1+ years in customer support and a passion for music tech.
The predicted salary is between 30000 - 40000 £ per year.
Are you a customer-focused individual with experience in technical support, customer support, or community management, who also has a passion for music technology? We are seeking a new member of our beta liaison team who will thrive on interacting with our beta testers, handling their queries, bug reports, and feature requests, and discussing our unreleased products with them in great detail. The beta liaison team works closely with product teams, QA, and beta testers to ensure all feedback is considered when we are developing a new product. The successful candidate will be hands-on with the products, and the sole point of contact for many of our customers. If you think you have the skills and experience required to succeed in this role, please don't hesitate to apply!
Key Responsibilities:
- Answer beta testers inquiries through a variety of channels, including forum, email, and IM.
- Ensure an excellent beta tester experience, emphasising feedback, quality bug reports, sensible and useful feature requests, and maintaining beta tester engagement.
- Resolve any setup and technical difficulties for beta updates.
- Write Beta FAQ entries, knowledge base entries, technical help entries and release posts.
- Maintain knowledge of all existing and new products, emphasising setup, practical use, and troubleshooting.
- Work with Software QA and onwards Product and Project teams.
Requirements:
- 1+ years’ experience in customer-facing role; retail/hospitality/customer support.
- Awareness and knowledge of full lifecycle experience of software development, from inception, planning, development, test, deployment, and maintenance.
- Demonstrable problem-solving approach.
- Good skills in music technology, inclusive of DJ products, electronic and digital music production, live performance, and recording, etc.
- Experience of Microsoft Office suite or equivalent.
Nice to have:
- Some knowledge of Jira and Confluence (Atlassian software) or similar bug tracking and organisational software.
- Some experience with Discourse or similar forum admin software.
- Some knowledge of, or experience with project tracking tools.
Benefits:
- Generous annual leave entitlement.
- Private Healthcare.
- Pension scheme.
- Employee Assistance Programme.
- Cycle To Work Scheme.
- Staff discount on products sold by inMusic (for personal use only).
- £1,000 annual allowance for training and development.
- Sick pay.
Junior Beta Liaison in Cambridge employer: inMusic
Contact Detail:
inMusic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Beta Liaison in Cambridge
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant forums. Engaging with the community can give you insider tips and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer support and music technology. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Junior Beta Liaison in Cambridge
Some tips for your application 🫡
Show Your Passion for Music Tech: When you're writing your application, let your love for music technology shine through! We want to see how your experience aligns with our products and how you can connect with our beta testers.
Be Customer-Focused: Highlight your customer support experience and how you've handled queries or issues in the past. We’re all about ensuring an excellent beta tester experience, so show us how you can contribute to that!
Detail Your Problem-Solving Skills: We love a good problem-solver! In your application, share specific examples of how you've tackled challenges in previous roles. This will help us see how you approach technical difficulties and support requests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at inMusic
✨Know Your Stuff
Make sure you brush up on the products you'll be discussing, especially those mentioned in the job description like MPC and Engine DJ. Familiarise yourself with their features and common issues beta testers might face. This will show your passion for music technology and help you answer questions confidently.
✨Show Off Your Customer Skills
Since this role is all about interacting with beta testers, think of examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you maintained engagement and ensured a positive experience for users.
✨Prepare for Technical Questions
Expect some technical questions related to troubleshooting and software development lifecycles. Brush up on your knowledge of these areas and be prepared to demonstrate your problem-solving approach. It’s a great way to showcase your analytical skills!
✨Engage with Enthusiasm
During the interview, let your passion for music technology shine through! Engage with the interviewers by asking insightful questions about the products and the beta testing process. This not only shows your interest but also helps you gauge if the company culture aligns with your values.