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For Companies At a Glance
- Tasks: Engage with beta testers, handle queries, and provide feedback on music tech products.
- Company: Join a vibrant team at a leading music technology company.
- Benefits: Generous leave, private healthcare, training allowance, and staff discounts.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be the voice of beta testers and shape the future of music technology.
- Qualifications: 1+ years in customer support and a passion for music tech.
The predicted salary is between 30000 - 40000 £ per year.
Are you a customer-focused individual with experience in technical support, customer support, or community management, who also has a passion for music technology? We are seeking a new member of our beta liaison team who will thrive on interacting with our beta testers, handling their queries, bug reports, and feature requests, and discussing our unreleased products with them in great detail. The beta liaison team works closely with product teams, QA, and beta testers to ensure all feedback is considered when we are developing a new product. The successful candidate will be hands-on with the products, and the sole point of contact for many of our customers. If you think you have the skills and experience required to succeed in this role, please don't hesitate to apply!
Key Responsibilities
- Answer beta testers inquiries through a variety of channels, including forum, email, and IM.
- Ensure an excellent beta tester experience, emphasising feedback, quality bug reports, sensible and useful feature requests, and maintaining beta tester engagement.
- Resolve any setup and technical difficulties for beta updates.
- Write Beta FAQ entries, knowledge base entries, technical help entries and release posts.
- Maintain knowledge of all existing and new products, emphasising setup, practical use, and troubleshooting.
- Work with Software QA and onwards Product and Project teams.
Current Beta Programs
- MPC and Force
- Engine DJ and Engine OS
- HeadRush
- Moog
- AIR Music Technology
- Plus many, many more!
Requirements
- 1+ years' experience in a customer‑facing role; retail/hospitality/customer support.
- Awareness and knowledge of the full lifecycle experience of software development, from inception, planning, development, test, deployment, and maintenance.
- Demonstrable problem‑solving approach.
- Good skills in music technology, inclusive of DJ products, electronic and digital music production, live performance, and recording, etc.
- Experience of Microsoft Office suite or equivalent.
Nice to have
- Some knowledge of Jira and Confluence (Atlassian software) or similar bug tracking and organisational software.
- Some experience with Discourse or similar forum admin software.
- Some knowledge of, or experience with project tracking tools.
Benefits
- Generous annual leave entitlement.
- Private Healthcare.
- Pension scheme.
- Employee Assistance Programme.
- Cycle To Work Scheme.
- Staff discount on products sold by inMusic (for personal use only).
- £1,000 annual allowance for training and development.
- Sick pay.
Junior Beta Liaison employer: inMusic Inc.
Contact Detail:
inMusic Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Beta Liaison
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Junior Beta Liaison, you'll be interacting with beta testers and product teams. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant forums. Engaging with the community can give you insights and even referrals that might just land you the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Junior Beta Liaison
Some tips for your application 🫡
Show Your Passion for Music Tech: When you're writing your application, let your love for music technology shine through! We want to see how your experience aligns with our products and how you can connect with our beta testers.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and get straight to the point. We appreciate a well-structured application that highlights your relevant experience without any fluff!
Highlight Customer-Facing Experience: Since this role is all about interacting with beta testers, emphasise your customer support or community management experience. Share specific examples of how you've handled queries or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at inMusic Inc.
✨Know Your Stuff
Make sure you have a solid understanding of the products you'll be working with. Familiarise yourself with the beta programs mentioned in the job description, like MPC and Force Engine. Being able to discuss these products confidently will show your passion for music technology and impress the interviewers.
✨Show Off Your Customer Skills
Since this role is all about interacting with beta testers, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your problem-solving skills and how you maintained engagement with customers, as this will demonstrate your suitability for the position.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to software development and troubleshooting. Be ready to discuss how you would approach resolving common setup issues or bugs that beta testers might face. This will showcase your hands-on experience and readiness to tackle challenges head-on.
✨Engage with the Team Spirit
The beta liaison team collaborates closely with product teams and QA, so it's important to convey your ability to work well in a team. Share examples of how you've collaborated with others in previous roles, and express your enthusiasm for contributing to a team environment. This will help you stand out as a candidate who fits well within their culture.