Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with beta testers, handle queries, and provide feedback on music tech products.
- Company: Join a vibrant team at a leading music technology company.
- Benefits: Generous leave, private healthcare, training allowance, and staff discounts.
- Other info: Dynamic role with opportunities for growth in an innovative environment.
- Why this job: Be the voice of beta testers and shape the future of music technology.
- Qualifications: Customer-facing experience and a passion for music technology required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a customer-focused individual with experience in technical support, customer support, or community management, who also has a passion for music technology? We are seeking a new member of our beta liaison team who will thrive on interacting with our beta testers, handling their queries, bug reports, and feature requests, and discussing our unreleased products with them in great detail. The beta liaison team works closely with product teams, QA, and beta testers to ensure all feedback is considered when we are developing a new product. The successful candidate will be hands-on with the products, and the sole point of contact for many of our customers. If you think you have the skills and experience required to succeed in this role, please don't hesitate to apply!
Key Responsibilities
- Answer beta testers inquiries through a variety of channels, including forum, email, and IM.
- Ensure an excellent beta tester experience, emphasising feedback, quality bug reports, sensible and useful feature requests, and maintaining beta tester engagement.
- Resolve any setup and technical difficulties for beta updates.
- Write Beta FAQ entries, knowledge base entries, technical help entries and release posts.
- Maintain knowledge of all existing and new products, emphasising setup, practical use, and troubleshooting.
- Work with Software QA and onwards Product and Project teams.
Current Beta Programs
- MPC and Force
- Engine DJ and Engine OS
- HeadRush
- Moog
- AIR Music Technology
- Plus many, many more!
Requirements
- 1+ years' experience in a customer‑facing role; retail/hospitality/customer support.
- Awareness and knowledge of the full lifecycle experience of software development, from inception, planning, development, test, deployment, and maintenance.
- Demonstrable problem‑solving approach.
- Good skills in music technology, inclusive of DJ products, electronic and digital music production, live performance, and recording, etc.
- Experience of Microsoft Office suite or equivalent.
Nice to have
- Some knowledge of Jira and Confluence (Atlassian software) or similar bug tracking and organisational software.
- Some experience with Discourse or similar forum admin software.
- Some knowledge of, or experience with project tracking tools.
Benefits
- Generous annual leave entitlement.
- Private Healthcare.
- Pension scheme.
- Employee Assistance Programme.
- Cycle To Work Scheme.
- Staff discount on products sold by inMusic (for personal use only).
- £1,000 annual allowance for training and development.
- Sick pay.
Junior Beta Liaison in Cambridge employer: inMusic Inc.
Contact Detail:
inMusic Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Beta Liaison in Cambridge
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant forums. Engaging with the community can give you insider tips and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer support and technical issues. Think about how you would handle specific scenarios, especially those related to music technology.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome beta liaison team!
We think you need these skills to ace Junior Beta Liaison in Cambridge
Some tips for your application 🫡
Show Your Passion for Music Tech: When you're writing your application, let your love for music technology shine through! Share any relevant experiences or projects that highlight your enthusiasm and knowledge in this area. We want to see how you connect with our products!
Tailor Your Experience: Make sure to customise your application to reflect the skills and experiences that align with the Junior Beta Liaison role. Highlight your customer-facing experience and any technical support roles you've had. We’re looking for someone who can engage with beta testers effectively!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at inMusic Inc.
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products you'll be working with. Familiarise yourself with their features, common issues, and how they fit into the music technology landscape. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Customer-Facing Experience
Be ready to discuss your previous roles in customer support or technical support. Prepare specific examples of how you've handled customer queries, resolved issues, and engaged with users. Highlight your problem-solving skills and how you ensure a positive experience for customers.
✨Demonstrate Your Passion for Music Technology
Since this role is all about music technology, share your personal experiences with DJ products, music production, or live performance. Talk about any projects you've worked on or tools you love using. This will help convey your enthusiasm and make you stand out as a candidate.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the beta liaison team, the products, and the company culture. This shows your interest in the role and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers.