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- Tasks: Engage with beta testers, handle queries, and provide feedback on music tech products.
- Company: Join a leading music technology company in a vibrant team environment.
- Benefits: Generous leave, private healthcare, training allowance, and staff discounts.
- Other info: Exciting opportunities for growth and learning in a dynamic industry.
- Why this job: Combine your passion for music tech with customer interaction and product development.
- Qualifications: 1+ years in customer support and a love for music technology.
The predicted salary is between 30000 - 40000 £ per year.
Are you a customer-focused individual with experience in technical support, customer support, or community management, who also has a passion for music technology? We are seeking a new member of our beta liaison team who will thrive on interacting with our beta testers, handling their queries, bug reports, and feature requests, and discussing our unreleased products with them in great detail. The beta liaison team works closely with product teams, QA, and beta testers to ensure all feedback is considered when we are developing a new product. The successful candidate will be hands-on with the products, and the sole point of contact for many of our customers. If you think you have the skills and experience required to succeed in this role, please don't hesitate to apply!
Key Responsibilities
- Answer beta testers inquiries through a variety of channels, including forum, email, and IM.
- Ensure an excellent beta tester experience, emphasising feedback, quality bug reports, sensible and useful feature requests, and maintaining beta tester engagement.
- Resolve any setup and technical difficulties for beta updates.
- Write Beta FAQ entries, knowledge base entries, technical help entries and release posts.
- Maintain knowledge of all existing and new products, emphasising setup, practical use, and troubleshooting.
- Work with Software QA and onwards Product and Project teams.
Skills, Knowledge and Expertise Requirements:
- 1+ years’ experience in customer-facing role; retail/hospitality/customer support.
- Awareness and knowledge of full lifecycle experience of software development, from inception, planning, development, test, deployment, and maintenance.
- Demonstrable problem-solving approach.
- Good skills in music technology, inclusive of DJ products, electronic and digital music production, live performance, and recording, etc.
- Experience of Microsoft Office suite or equivalent.
Nice to have:
- Some knowledge of Jira and Confluence (Atlassian software) or similar bug tracking and organisational software.
- Some experience with Discourse or similar forum admin software.
- Some knowledge of, or experience with project tracking tools.
Benefits
- Generous annual leave entitlement.
- Private Healthcare.
- Pension scheme.
- Employee Assistance Programme.
- Cycle To Work Scheme.
- Staff discount on products sold by inMusic (for personal use only).
- £1,000 annual allowance for training and development.
- Sick pay.
Junior Beta Liaison employer: inMusic Brands, Inc.
Contact Detail:
inMusic Brands, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Beta Liaison
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to beta testing and customer support. Think about how you'd handle specific situations and be ready to share your experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Junior Beta Liaison
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for music technology in your application. Share any relevant experiences or projects that highlight your love for the field, as this will help you stand out from the crowd.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with the Junior Beta Liaison role specifically.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application efficiently.
How to prepare for a job interview at inMusic Brands, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of the products and technologies mentioned in the job description. Familiarise yourself with music technology, DJ products, and any relevant software like Jira or Confluence. This will help you answer questions confidently and show your passion for the role.
✨Engage with Beta Testers
Since the role involves interacting with beta testers, think about how you would handle their queries and feedback. Prepare examples from your past experiences where you've successfully resolved customer issues or gathered valuable feedback. This will demonstrate your customer-focused mindset.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your problem-solving approach, especially in technical support scenarios. This will illustrate your ability to handle setup and technical difficulties effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the beta testing process, how feedback is integrated into product development, or the team dynamics. Asking questions shows your genuine interest in the role and helps you assess if it's the right fit for you.