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For Companies At a Glance
- Tasks: Enhance customer satisfaction by analysing feedback and resolving inquiries.
- Company: Join inMusic, a leader in music technology and audio products.
- Benefits: Enjoy 24 days leave, private healthcare, and a £1,000 training allowance.
- Why this job: Be part of a creative team improving global customer experiences in a dynamic industry.
- Qualifications: 2-5 years in customer experience or technical support; passion for music technology is a plus.
- Other info: Work in Ash Vale with opportunities for personal development and staff discounts.
The predicted salary is between 30000 - 42000 £ per year.
Customer Experience Specialist
Department: Technical Support
Employment Type: Full Time
Location: Ash Vale, UK
Reporting To: European Service Manager
Description
The candidate will also be proactive in helping to resolve escalated customer inquiries and collaborate cross-departmentally to help create materials and resources to help improve the overall customer experience and satisfaction.
Key Responsibilities
- Analyse customer reviews and vendor data (e.g., concessions, return reasons) to identify trends in dissatisfaction and quality issues and report back to management with improvement strategies.
- Review and reply to Andon cords received from Amazon.
- Liaise with customers to help bring outstanding customer service tickets to a positive resolution.
- To work cross-company to help create content and resources to improve the wider customer experience and reduce areas of dissatisfaction.
- Respond to customer questions online and on multiple global marketplaces.
Skills, Knowledge and Expertise
- Background in manufacturing, distribution, or e-commerce, with a strong understanding of quality control, return logistics, and technical product specifications.
- Passion for music technology and familiarity with the inMusic product portfolio, or a keen interest in learning the technical aspects of audio products.
- Excellent communication and reporting skills, with experience presenting data-driven insights (e.g., Excel pivot tables, review analysis) to senior management.
- Creative flair and attention to detail, with experience creating customer-facing content (e.g., PDPs, setup videos, support guides).
- 2–5 years of experience in customer experience, e-commerce, or technical support, with a track record of improving customer satisfaction.
Benefits
- 24 days annual leave (plus public holidays)
- Private healthcare
- Pension scheme
- inMusic UK Employee Assistance Programme
- Cycle To Work scheme
- Staff discount on inMusic products (for personal use only)
- £1,000 annual allowance for training and development
- Sick pay
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Customer Experience Specialist employer: inMusic Brands, Inc.
Contact Detail:
inMusic Brands, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with the inMusic product portfolio. Understanding the products you'll be supporting will not only boost your confidence during interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your data analysis skills, especially with tools like Excel. Being able to present data-driven insights effectively is crucial for this position, so practice creating pivot tables and analysing customer feedback.
✨Tip Number 3
Prepare examples of how you've improved customer satisfaction in previous roles. Be ready to discuss specific strategies you implemented and the positive outcomes that resulted from them.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience, e-commerce, or technical support. Emphasise any specific achievements related to improving customer satisfaction and include examples of data-driven insights you've presented.
Craft a Compelling Cover Letter: In your cover letter, express your passion for music technology and familiarity with the inMusic product portfolio. Discuss how your background aligns with the responsibilities of the role and mention specific skills that make you a great fit for enhancing customer satisfaction.
Showcase Analytical Skills: Since the role involves analysing customer feedback and vendor data, provide examples in your application of how you've successfully identified trends and implemented improvements in previous roles. Use metrics to demonstrate your impact.
Highlight Communication Skills: Given the importance of communication in this role, ensure you showcase your excellent reporting and presentation skills. Mention any experience you have in creating customer-facing content and how it contributed to a better customer experience.
How to prepare for a job interview at inMusic Brands, Inc.
✨Know Your Customer Experience Metrics
Familiarise yourself with key customer experience metrics and how they relate to the role. Be prepared to discuss how you have used data to identify trends and improve customer satisfaction in your previous roles.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, excellent communication is crucial. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively resolved customer inquiries in the past.
✨Demonstrate Your Passion for Music Technology
Since the role involves working with music technology products, express your enthusiasm for the industry. Share any relevant experiences or knowledge about the inMusic product portfolio to show your genuine interest.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you successfully handled customer complaints or improved processes, and be ready to explain your thought process and outcomes.
