At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a dynamic retail environment.
- Company: Join WHSmith, a leading brand in travel retail with a focus on innovation.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Flexible roles with opportunities for personal growth and development.
- Why this job: Be part of a team that enhances every journey with tech products and great service.
- Qualifications: Passion for customer experience and strong communication skills.
The predicted salary is between 27300 - 30000 £ per year.
Our goal is to make every one of life’s journeys better and at the heart of this are our people, customers, and partners. You contribute to the success of this by delivering our customer journeys every day. This role is about making the store a success by being the key player in delivering great service, sales and delivering a seamless store operation.
What being an InMotion Sales Assistant is all about:
- Being a brand ambassador for InMotion.
- Passionate about customers, tech products and sales.
- Providing outstanding service by collaborating with your team to prioritise customers.
- Focusing on what they value most, well-stocked shelves, offering alternatives, actively driving sales, and reducing wait times with approachable and efficient interactions.
- Actively assisting customers with their purchase, demonstrating the product and its benefits, understanding the customer’s needs, building trust, rapport and closing the sale.
- Driving the spend per passenger through your passion and drive for service assisted selling and sales.
- Staying proactive by learning about products and new launches to better understand customer needs and offer effective solutions.
- Maintaining high store standards to ensure the customer experiences a clean, ticketed, and tidy store at all times.
- Keeping informed by staying up to date with business messages and communications.
- Taking responsibility for your own safety and that of others by following all Health & Safety and food safety guidelines, ensuring your training is up to date.
- Supporting daily operations by managing stock, replenishing shelves, and ensuring smooth processes.
- Adapting to change with flexibility, taking on new skills, and handling a variety of store tasks, from operating tills and assisting customers to managing stock and supporting deliveries.
- Sharing ideas and feedback openly with your team and manager to foster an environment where everyone feels valued and heard, enabling both colleagues and customers to thrive.
- Supporting your colleagues by working collaboratively and flexibly as part of the wider multi-site team.
- Taking ownership of your growth by seeking opportunities to learn, setting development goals with your line manager, and embracing feedback to enhance performance and drive improvement.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps.
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
- Photographic ID i.e. passport or UK Driving Licence.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Airside - InMotion Sales Assistant employer: inMotion
WHSmith at Gatwick Airport offers a dynamic work environment where employees are valued for their contributions to delivering exceptional customer experiences. With competitive pay, generous benefits including a pension scheme and exclusive partner discounts, as well as opportunities for personal growth within a supportive team culture, this role is perfect for those looking to thrive in a fast-paced retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Airside - InMotion Sales Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like inMotion, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like inMotion!
We think you need these skills to ace Airside - InMotion Sales Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at inMotion, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at inMotion and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show inMotion that you’re ready to jump in and contribute right away!
How to prepare for a job interview at inMotion
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
