At a Glance
- Tasks: Provide top-notch customer service and resolve queries with enthusiasm and positivity.
- Company: Join a dynamic start-up redefining car rental experiences in London.
- Benefits: Enjoy 25 days holiday, employee discounts, and hybrid working options.
- Other info: Opportunity for growth in a fast-paced environment with a casual dress code.
- Why this job: Be an ambassador for a premium brand and make a real impact on customer experiences.
- Qualifications: 1+ years in digital customer service and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
London, United Kingdom - InMotion Ventures 3 Ltd
About Us
InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.
PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything. THE OUT is reinventing car rental in London by delivering high‑end vehicles to customers' doors. No rental desks, no hidden fees, just a smooth, first‑class experience.
About the Role
As THE OUT grows, so do our operational teams. The Rental Member Services Specialist is an ambassador of THE OUT, providing excellent customer service and superior problem resolution in a positive, enthusiastic, and friendly manner. This remote role includes occasional visits to our Old Street office in London. You will communicate directly with our customers across multiple channels, including email, live chat, social, and phone, and will be fully trained to deliver a level of service that reflects our brand.
Responsibilities
- Managing customer service communications across different platforms (phone, live chat, email)
- Providing an excellent quality service to all our customers
- Handling general administration duties
- Supporting the Fleet & wider teams as required
Skills & Experience
- Proficient oral and written communication skills
- 1+ years of live chat or digital customer service experience (Zendesk and Salesforce desirable but not essential)
- 2+ years of customer service experience with a luxury brand, desirable B2B or concierge experience and confidence in dealing with complex queries
- Effective problem‑solving on the customer's behalf, maintaining our tone of voice
- Good teamwork across multiple elements of THE OUT business
- Energy, positivity and confidence even in dealing with difficult situations and conversations
- Ability to prioritise and handle multiple projects with tight deadlines
- Flexibility to work shifts, including weekends and Bank Holidays
Key Relationships
- Customer Service Manager
- Fleet Operations Team
- All THE OUT team members (Fleet, Partnerships, Marketing, Product & Tech, Customer Service, wider team at InMotion)
Benefits
- 1‑Year Fixed Term Contract, Full‑time
- Potential to grow inside a fast‑paced start‑up environment
- 25 days holiday plus bank holidays (adjusted based on shift)
- Enrolment into the Company Pension Scheme
- Employee discount on rentals
- A day off for your birthday
- Casual dress
- Company events
- Life assurance
- Benefit scheme
- Sick pay (once probation period has passed)
- Hybrid working
Privacy & Data
By applying to this position, you agree to allow InMotion Ventures 3 Ltd (Abbey Road, Coventry, CV3 4LF, inmotion@jaguarlandrover.com) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third‑party, you also extend this permission to our end client. We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, which stores data in the U.S and is fully compliant with EU data protection laws, and we will not share it with anyone else.
Rental Member Services Specialist - 1 Year FTC employer: InMotion Ventures
InMotion Ventures 3 Ltd is an exceptional employer, offering a dynamic and innovative work environment in the heart of London. As a Rental Member Services Specialist, you will enjoy a supportive culture that prioritises employee growth, with opportunities to advance within a fast-paced start-up atmosphere. With benefits like 25 days of holiday, hybrid working options, and a casual dress code, we ensure our team members feel valued and empowered while delivering a premium customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Member Services Specialist - 1 Year FTC
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at InMotion Ventures. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like InMotion Ventures before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rental Member Services Specialist - 1 Year FTC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to InMotion Ventures:Your cover letter is your chance to shine! Tell us why you want to work at InMotion Ventures specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at InMotion Ventures!
How to prepare for a job interview at InMotion Ventures
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
