Product Manager - Pivotal & THE OUT, UK

Product Manager | Permanent Contract London, UNITED KINGDOM

About us

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward‑thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services. PIVOTAL At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long‑term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of. THE OUT At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world‑class Jaguar Land Rover vehicles, directly to your door. Whether it’s a spontaneous weekend getaway or a business trip, we promise hassle‑free, first‑class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience. Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.

About the role

We are looking for a Product Manager to own agreed product work streams across PIVOTAL and THE OUT, improving customer and colleague experiences through effective technology, data and process design. The initial focus will on customer technology ecosystem will include Salesforce Sales Cloud and Service Cloud, spanning capabilities such as account and opportunity management, contract lifecycle management, case management, knowledge and customer communications. As priorities evolve, the role may support other products and capabilities across both businesses. Reporting to the Head of Product, the Product Manager works within the overall Product and Technology strategy and portfolio priorities set by the Head of the department. The role owns the roadmap, backlog, discovery, delivery and performance of its agreed product domains. It works closely with other Product Managers, development teams and business stakeholders to turn customer, operational and commercial needs into clear product outcomes. This is a hands‑on role in a small, collaborative Product team. Operational teams remain accountable for their processes, performance and customer outcomes, while Product /Technology retains accountability for technical architecture, engineering quality, security and platform integrity. The Product Manager brings these perspectives together, evaluates opportunities including AI and automation, and helps ensure that investment is directed towards the most valuable problems and measurable outcomes. This role is based at home, with occasional travel to our offices in central London (Old Street).

Key Responsibilities

• Own and evolve the roadmap and backlog for agreed product domains, aligning priorities with the Product and Technology strategy set by the Head of Product and with the customer, operational and commercial priorities of both businesses.
• Lead product discovery by using customer journey, process and data analysis combined with operational insight to define problems, test assumptions, evaluate options and validate opportunities before committing development resources.
• Define clear product outcomes, success measures and requirements, using evidence to prioritise initiatives and to recommend whether products or capabilities should be introduced, changed, expanded or stopped.
• Lead the cross‑functional delivery and adoption of products and enhancements, working with development and business teams to manage scope, dependencies, risks, readiness and stakeholder expectations and to deliver against agreed outcomes and priorities.
• Monitor and optimise products after release, using adoption, performance, customer, colleague, operational and commercial insight to assess impact and identify further improvements.
• Represent customer and colleague needs while balancing business value, operational efficiency, technical considerations and longer‑term platform sustainability, recognising that business functions retain accountability for their operational processes and outcomes.
• Develop a strong practical understanding