At a Glance
- Tasks: Coordinate vehicle movements and oversee driver training for luxury car services.
- Company: Join InMotion Ventures 3, a dynamic merger of PIVOTAL and THE OUT, revolutionising automotive experiences.
- Benefits: Enjoy hybrid working, 25 days leave, a competitive salary, and perks like a healthcare cash plan.
- Other info: Flexibility required for weekend work; potential for multi-brand role across both companies.
- Why this job: Be part of a passionate team transforming luxury car access and customer service standards.
- Qualifications: Must be 25+, with a clean driving licence and customer service experience; luxury brand experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
About us
As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.
PIVOTAL
At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.
THE OUT
At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it’s a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.
Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.
About the role
With a direct reporting line to the Driver Onboarding Manager, this role will take on the responsibility of organising and overseeing vehicle movements, logistics, driver standards, recruitment and training. We are seeking applications from candidates with proven experience in fleet and/or Coordinator roles and in providing excellent customer support, ideally within a similar environment. In the long-term, this role has the potential to be a multi-brand role, working across both THE OUT and Pivotal in a similar capacity and becoming a specialist over both brands. This role is based at the Carpark in Westfield, Shepherds Bush, and flexibility is needed as this role is required to work on weekends. In order to meet our insurance requirements, employees must be 25 or older.
Key Responsibilities
- Supporting with new driver training and shadowing tasks
- Organising delivery and collection of cars from all over the UK
- Engaging and building rapport with drivers
- Training drivers to carry out Hotel, Concierge and Membership bookings
- Ensuring all processes are adhered to; condition reports, vehicle pictures & on time deliveries and collections.
- Provide excellent customer service with outstanding professionalism
- Resolving driver issues and challenges
- Organising and allocating vehicle movements to drivers
- Conducting driver audits and assessments
Skills & Experience
- Highly personable
- Great organisational skills
- Using initiative and problem solving daily
- Building and maintain relationships with drivers and wider teams
- Driving large vehicles when necessary
- Excellent time management and communication skills
- Maintaining professional standards
- Provide exceptional customer service experience through frequent driver training
- Ability to work independently and as part of teams
- Available to work on weekends
Technical requirements & experience
- Ownership of a full clean GB or EU driving licence held for a minimum of 2 years
- Previous customer service experience for a luxury brand is a bonus
- Successful applicants will be required to consent to an enhanced disclosure and barring service check (DBS)
Key Relationships
- Fleet and Operations Manager
- Driver Onboarding Manager
- Customer Care Manager
- Customer service and Fleet teams
What we offer
- Permanent contract
- Hybrid Working Environment
- 25 days annual leave plus bank holidays with an extra day for your birthday
- 2 additional discretionary days off to be used for volunteer work.
- Competitive Salary with Discretionary annual bonus scheme
- Contributory Pension Scheme
- Health Care Cashplan
- Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars
Onboarding and Allocation Coordinator, THE OUT in London employer: InMotion Ventures
InMotion Ventures 3 is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration across its two brands, PIVOTAL and THE OUT. Employees benefit from a hybrid working model, generous annual leave, and opportunities for personal growth within a passionate team dedicated to transforming the luxury automotive experience. Located in the vibrant Westfield area of Shepherds Bush, this role not only provides a competitive salary and bonus scheme but also allows you to make a meaningful impact in a rapidly evolving industry.
Contact Details:
InMotion Ventures Recruitment Team
inmotion@jaguarlandrover.com
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding and Allocation Coordinator, THE OUT in London
✨Tip Number 1
Familiarise yourself with the luxury automotive industry, especially the services offered by PIVOTAL and THE OUT. Understanding their unique selling points will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to demonstrate your organisational skills and customer service experience through real-life examples. Think of specific situations where you successfully managed logistics or resolved customer issues, as these will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for the role by staying updated on industry trends and innovations in vehicle usership. Being able to discuss recent developments will showcase your passion and commitment to the field.
We think you need these skills to ace Onboarding and Allocation Coordinator, THE OUT in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in fleet coordination, customer service, and any roles that demonstrate your organisational skills. Use keywords from the job description to align your experience with what THE OUT is looking for.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of THE OUT's services that resonate with you and explain how your background makes you a great fit for their team.
Showcase Relevant Skills:Emphasise your interpersonal skills, problem-solving abilities, and time management in your application. Provide examples of how you've successfully built relationships and provided excellent customer service in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at InMotion Ventures
✨Know the Company Inside Out
Before your interview, make sure to research both PIVOTAL and THE OUT. Understand their services, mission, and how they differentiate themselves in the luxury automotive market. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Organisational Skills
As an Onboarding and Allocation Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed logistics or coordinated teams. Highlight any tools or methods you used to stay organised.
✨Emphasise Customer Service Experience
Given the focus on providing excellent customer service, be ready to share instances where you went above and beyond for a customer. Discuss how you resolved issues and maintained professionalism, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of scenarios related to driver training, vehicle logistics, or customer interactions, and prepare structured responses that showcase your critical thinking and adaptability.
