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For Companies At a Glance
- Tasks: Engage with customers and ensure top-notch service while processing eligibility checks.
- Company: Join a dynamic team at InMotion Ventures, merging PIVOTAL and THE OUT brands.
- Benefits: Enjoy flexible working, health cashback, 25 days leave, and volunteer days.
- Other info: Work from home with opportunities for face-to-face interactions and career growth.
- Why this job: Be part of revolutionising luxury automotive experiences and make a real impact.
- Qualifications: Experience in vehicle leasing or rental, strong communication, and IT skills.
The predicted salary is between 30000 - 40000 £ per year.
As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.
At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. With one monthly payment, everything is taken care of.
At THE OUT, we’ve reinvented luxury car rental. We deliver world‑class Jaguar Land Rover vehicles directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle‑free, first‑class service from start to finish.
Are you able to engage with customers to provide a truly great service? Are you willing to go the extra mile? If so, come and join the Pivotal team as a Member Eligibility Advisor. We are a new business on a mission to make motoring more flexible for people needing a car they can call their own.
As a key member of our team, you will need to be extremely organised and able to work on your own initiative to find partnerships that match our strategic direction. This includes developing short and long term roadmap, market research to discover new avenues, prospecting possible partners and attending in person meetings to onboard and performance manage the partners inline with business revenue targets.
We are seeking applications from candidates with proven experience in the direct selling of vehicle leasing and/or vehicle rental. This role is based from home with the requirement for frequent face to face interactions with active and prospective partners.
What does a Member Eligibility Advisor do?
- Ensure a consistent and high level of customer service is provided to all prospective and active Pivotal customers when completing their eligibility checks.
- Communicate accurately and clearly regarding the result of the completed eligibility checks and next steps.
- Prioritise and process customer requests submitted by telephone, email, live chat or instant message.
- Ensure all targets are met, customer processes are followed and communicated to in a timely manner.
- Maintain thorough and accurate customer eligibility records.
- Keep confidential records and financial information private and secure.
- Development of processes to deliver great customer care and provide a modern luxury service.
- Work as part of the broader onboarding team to drive positive company sales results.
Skills & Experience
- Friendly, patient and ability to work in a fast‑paced environment.
- Determination, diplomacy, and excellent interpersonal skills.
- Excellent communication skills both verbally and written.
- Strong IT skills with Salesforce experience.
- Able to take direction as part of a wider team but also work independently.
- Extreme attention to detail and accurate record‑keeping.
- Ability to work to deadlines.
- React quickly and efficiently with both internal and external issues.
- Ability to hold third parties accountable for SLA failures.
- Be a critical thinker and use initiative to solve problems.
- Ability to utilise CRM systems to provide data and track KPIs.
- Passionate about a fast‑paced growth business and desire to be a part of a high performing team.
What we offer
- Permanent contract
- Flexible Working Environment
- Health Cashback plan
- 25 days annual leave (plus an extra day off a year for your birthday)
- 2 paid days off for volunteer work.
- Be part of a fantastic, growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars.
Member Eligibility Advisor, Pivotal & THE OUT employer: InMotion Ventures
Contact Detail:
InMotion Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Eligibility Advisor, Pivotal & THE OUT
✨Tip Number 1
Get to know the company inside out! Research PIVOTAL and THE OUT, their services, and their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Member Eligibility Advisor role. Highlight your customer service skills and experience in vehicle leasing or rental to make a strong impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our innovative team at InMotion Ventures 3.
We think you need these skills to ace Member Eligibility Advisor, Pivotal & THE OUT
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Member Eligibility Advisor role. Highlight your experience in customer service and vehicle leasing or rental, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We want to see that you can articulate your thoughts well, both in writing and verbally.
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we value accuracy and thoroughness. This reflects your ability to maintain accurate records, which is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it efficiently. Plus, it’s super easy!
How to prepare for a job interview at InMotion Ventures
✨Know the Brands Inside Out
Before your interview, make sure you understand both PIVOTAL and THE OUT. Familiarise yourself with their services, values, and how they aim to revolutionise the automotive experience. This knowledge will help you demonstrate your genuine interest and align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Member Eligibility Advisor, you'll need to provide top-notch customer service. Prepare examples from your past experiences where you've gone the extra mile for customers. Highlight your ability to communicate clearly and handle requests efficiently, as this is crucial for the role.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. You might even want to share specific tools or methods you use to stay organised and meet deadlines.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and critical thinking. Think of situations where you've had to react quickly to issues or hold third parties accountable. Practising these scenarios will help you articulate your thought process during the interview.