At a Glance
- Tasks: Provide top-notch customer service and resolve issues with enthusiasm across various channels.
- Company: Join a dynamic start-up redefining car rental experiences in London.
- Benefits: Enjoy 25 days holiday, employee discounts, and a day off for your birthday.
- Other info: Flexible working environment with opportunities for growth in a fast-paced setting.
- Why this job: Be an ambassador for a luxury brand and make a real impact on customer experiences.
- Qualifications: 1+ years in digital customer service and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
London, United Kingdom - InMotion Ventures 3 Ltd
About Us
InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.
PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything.
THE OUT is reinventing car rental in London by delivering high‐end vehicles to customers' doors. No rental desks, no hidden fees, just a smooth, first‐class experience.
About the Role
As THE OUT grows, so do our operational teams. The Rental Member Services Specialist is an ambassador of THE OUT, providing excellent customer service and superior problem resolution in a positive, enthusiastic, and friendly manner. This remote role includes occasional visits to our Old Street office in London. You will communicate directly with our customers across multiple channels, including email, live chat, social, and phone, and will be fully trained to deliver a level of service that reflects our brand.
Responsibilities
- Managing customer service communications across different platforms (phone, live chat, email)
- Providing an excellent quality service to all our customers
- Handling general administration duties
- Supporting the Fleet & wider teams as required
Skills & Experience
- Proficient oral and written communication skills
- 1+ years of live chat or digital customer service experience (Zendesk and Salesforce desirable but not essential)
- 2+ years of customer service experience with a luxury brand, desirable
- B2B or concierge experience and confidence in dealing with complex queries
- Effective problem‐solving on the customer's behalf, maintaining our tone of voice
- Good teamwork across multiple elements of THE OUT business
- Energy, positivity and confidence even in dealing with difficult situations and conversations
- Ability to prioritise and handle multiple projects with tight deadlines
- Flexibility to work shifts, including weekends and Bank Holidays
Key Relationships
- Customer Service Manager
- Fleet Operations Team
- All THE OUT team members (Fleet, Partnerships, Marketing, Product & Tech, Customer Service, wider team at InMotion)
Benefits
- 1‐Year Fixed Term Contract, Full‐time
- Potential to grow inside a fast‐paced start‐up environment
- 25 days holiday plus bank holidays (adjusted based on shift)
- Enrolment into the Company Pension Scheme
- Employee discount on rentals
- A day off for your birthday
- Casual dress
- Company events
- Life assurance
- Benefit scheme
- Sick pay (once probation period has passed)
- Hybrid working
Rental Member Services Specialist - 1 Year FTC in London employer: InMotion Ventures
At InMotion Ventures 3, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Fleet Assistant at THE OUT in Shepherds Bush, London, you'll enjoy a flexible working environment, a competitive salary, and generous benefits including a four-day work week and opportunities for personal growth within our expanding team. Join us in revolutionising the luxury automotive experience while being part of a passionate group dedicated to excellence and customer satisfaction.
