At a Glance
- Tasks: Support customers with parking fines and documentation requests in a dynamic, remote role.
- Company: Join InMotion Ventures, redefining car access with innovative brands PIVOTAL and THE OUT.
- Benefits: Enjoy a permanent contract, flexible remote work, 25 days holiday, and a competitive salary.
- Other info: Collaborative culture with opportunities for personal growth and community involvement.
- Why this job: Be part of a team transforming car ownership and rental experiences for customers.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.
PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything. THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors. No rental desks, no hidden fees, just a smooth, first-class experience.
As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self-motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment. You will need to be extremely organised with excellent attention to detail and able to work on your own initiative to support our customers who have obtained a Parking Charge Notice alongside other documentation requests. This role is mainly remote, with occasional visits to our Old Street (London) office.
What You’ll Be Doing:- Responsible for the end to end process of actioning all third party fines received including Parking Charges and Congestion Charges.
- The point of contact for any enquiry related to these charges via email, phone and webchat.
- Processing documentation requests including parking permits and travel documentation.
- Maintain excellent service throughout all customer interactions.
- Keeping clear and accurate records.
- Provide support to the wider Pivotal team where required such as invoice updates.
- Experience in a similar role where data input and accuracy were required.
- Knowledge of the penalty/parking charges process would be beneficial.
- Excellent written and verbal communication skills required (fluent in English, both written and verbal).
- IT literate with a good aptitude of learning new systems.
- Able to work independently but also take direction as part of the wider team.
- Organised.
- Adaptable.
- Customer focused.
- Accountable.
- Ability to prioritise workload.
- A permanent contract for long term stability.
- A flexible, remote first working environment.
- 25 days’ holiday + bank holidays, plus an extra day off for your birthday.
- 2 additional volunteer days to give back to causes you care about.
- A competitive salary + discretionary bonus scheme.
- Contributory pension scheme to support your future.
- Healthcare cash plan for everyday wellbeing.
Member Services Administrator, PIVOTAL in London employer: InMotion Ventures
InMotion Ventures 3 Ltd is an exceptional employer that fosters a supportive and collaborative culture, perfect for those seeking meaningful work in the automotive sector. With a flexible, remote-first working environment based in London, employees enjoy a permanent contract, generous holiday allowances, and opportunities for personal growth, all while contributing to innovative brands like PIVOTAL and THE OUT. The company prioritises employee wellbeing with a competitive salary, discretionary bonuses, and a healthcare cash plan, making it an attractive place for individuals looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Administrator, PIVOTAL in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at InMotion Ventures. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like InMotion Ventures before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Member Services Administrator, PIVOTAL in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to InMotion Ventures:Your cover letter is your chance to shine! Tell us why you want to work at InMotion Ventures specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at InMotion Ventures!
How to prepare for a job interview at InMotion Ventures
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
