At a Glance
- Tasks: Support customers with parking fines and documentation requests in a dynamic, remote role.
- Company: Join InMotion Ventures, redefining car access with innovative brands PIVOTAL and THE OUT.
- Benefits: Enjoy a permanent contract, flexible remote work, 25 days holiday, and a competitive salary.
- Other info: Collaborative culture with opportunities for personal growth and community involvement.
- Why this job: Be part of a team transforming car ownership and rental experiences for customers.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.
PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything. THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors. No rental desks, no hidden fees, just a smooth, first-class experience.
As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self-motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment. You will need to be extremely organised with excellent attention to detail and able to work on your own initiative to support our customers who have obtained a Parking Charge Notice alongside other documentation requests. This role is mainly remote, with occasional visits to our Old Street (London) office.
What You’ll Be Doing:- Responsible for the end to end process of actioning all third party fines received including Parking Charges and Congestion Charges.
- The point of contact for any enquiry related to these charges via email, phone and webchat.
- Processing documentation requests including parking permits and travel documentation.
- Maintain excellent service throughout all customer interactions.
- Keeping clear and accurate records.
- Provide support to the wider Pivotal team where required such as invoice updates.
- Experience in a similar role where data input and accuracy were required.
- Knowledge of the penalty/parking charges process would be beneficial.
- Excellent written and verbal communication skills required (fluent in English, both written and verbal).
- IT literate with a good aptitude of learning new systems.
- Able to work independently but also take direction as part of the wider team.
- Organised.
- Adaptable.
- Customer focused.
- Accountable.
- Ability to prioritise workload.
- A permanent contract for long term stability.
- A flexible, remote first working environment.
- 25 days’ holiday + bank holidays, plus an extra day off for your birthday.
- 2 additional volunteer days to give back to causes you care about.
- A competitive salary + discretionary bonus scheme.
- Contributory pension scheme to support your future.
- Healthcare cash plan for everyday wellbeing.
Member Services Administrator, PIVOTAL in London employer: InMotion Ventures
InMotion Ventures 3 Ltd is an exceptional employer that fosters a supportive and collaborative culture, perfect for those seeking meaningful work in the automotive sector. With a flexible, remote-first working environment based in London, employees enjoy a permanent contract, generous holiday allowances, and opportunities for personal growth, all while contributing to innovative brands like PIVOTAL and THE OUT. The company prioritises employee wellbeing with a competitive salary, discretionary bonuses, and a healthcare cash plan, making it an attractive place for individuals looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Administrator, PIVOTAL in London
✨Tip Number 1
Get to know the company! Research PIVOTAL and THE OUT, and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer inquiries via email, phone, and webchat, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or maintained accurate records. This will demonstrate your ability to handle the responsibilities of the Member Services Administrator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and tech-savvy, which is exactly what PIVOTAL is looking for in a candidate.
We think you need these skills to ace Member Services Administrator, PIVOTAL in London
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Member Services Administrator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. We love seeing examples of how you've kept things running smoothly in previous roles.
Nail the Communication Part:Since you'll be dealing with customer enquiries via email, phone, and webchat, it's super important to showcase your written and verbal communication skills. Use clear, concise language in your application to demonstrate that you can communicate effectively, just like we do at StudySmarter!
Be Proactive and Self-Motivated:We’re looking for someone who can take initiative and work independently. In your application, share instances where you've taken charge of a project or solved a problem on your own. This will show us you're the self-motivated person we need on our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and let us see what you’ve got!
How to prepare for a job interview at InMotion Ventures
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the role. Familiarise yourself with the parking charge process and any relevant documentation. This will show that you're proactive and genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Prepare examples of how you've handled customer queries in the past, especially if they involved problem-solving or attention to detail.
✨Be Organised
Demonstrate your organisational skills by preparing a list of questions for the interviewer. This not only shows your interest but also helps you gather important information about the team and company culture.
✨Emphasise Teamwork and Independence
Highlight your ability to work both independently and as part of a team. Share specific examples from your previous roles where you successfully balanced these two aspects, as this is crucial for the Member Services Administrator position.
