Member Eligibility Advisor, Pivotal & THE OUT in London

About us

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

PIVOTAL

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.

THE OUT

At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience.

Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies - all under one roof.

Requirements

About the Role

Are you able to engage with customers to provide a truly great service? Are you willing to go the extra mile? If so come and join the Pivotal team as a Member Eligibility Advisor. We are a new business on a mission to make motoring more flexible for people needing a car they can call their own. As a key member of our team, you will need to be extremely organised and able to work on your own initiative to find partnerships that match our strategic direction. This includes developing short and long term roadmap, market research to discover new avenues, prospecting possible partners and attending in person meetings to onboard and performance manage the partners inline with business revenue targets.

What does a Member Eligibility Advisor do?

• Ensure a consistent and high level of customer service is provided to all prospective and active Pivotal customers when completing their eligibility checks.
• Communicate accurately and clearly regarding the result of the completed eligibility checks and next steps.
• Prioritising and processing customer requests submitted by telephone, email, live chat or instant message.
• Ensure all targets are met, customer processes are followed and communicated to in a timely manner.
• Maintain thorough and accurate customer eligibility records.
• Keep confidential records and financial information private and secure (we are an FCA regulated business).
• Development of processes to deliver great customer care and provide a modern luxury service.
• Work as part of the broader onboarding team to drive positive company sales results.

Skills & Experience

• Friendly, patient and ability to work in a fast-paced environment.
• Determination, diplomacy, and excellent interpersonal skills.
• Excellent communication skills both verbally and written.
• Strong IT skills with salesforce experience.
• Able to take direction as part of a wider team but also work independently.
• Extreme attention to detail and accurate record-keeping.
• Ability to work to deadlines.
• React quickly and efficiently with both internal and external issues.
• Ability to hold third parties accountable for SLA failures.
• Be a critical thinker and use initiative to solve problems.
• Ability to utilise CRM systems to provide data and track KPIs.
• Passionate about a fast-paced growth business and desire to be a part of a high performing team.

Benefits

• Permanent contract
• Flexible Working Environment
• Health Cashback plan
• 25 days annual leave (plus an extra day off a year for your birthday)
• 2 paid days off for volunteer work.
• Be part of a fantastic, growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars.