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For Companies At a Glance
- Tasks: Deliver luxury cars and provide top-notch customer service to clients.
- Company: Join InMotion Ventures 3, a leader in innovative automotive experiences.
- Benefits: Flexible hours, competitive pay, and performance bonuses.
- Why this job: Be the face of luxury car services and make memorable customer connections.
- Qualifications: Must have a clean driving licence and previous customer service experience.
- Other info: Work on your own schedule with opportunities for growth in a dynamic environment.
The predicted salary is between 12 - 25 £ per hour.
Freelance Driver Representative
About us
As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you will be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.
PIVOTAL
At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.
THE OUT
At THE OUT, we have reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it is a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it is an experience.
The Role
At THE OUT we deliver all our rental cars to customers in Midlands and occasionally across the UK. Our drivers are also there to help customers understand how to use the cars. From pairing their phones with the onboard Bluetooth to understanding the best way to charge them. We will get you ready for a road trip before walking away.
We are now looking for drivers based around Castle Bromwich and Leicester (MVS Bruntingthorpe) area. A mix of driving, customer service, and brand representation, the Driver Rep is a super important role. In fact, it is the only time our customers ever meet people from THE OUT, and it is the part of the service customers rate the most. This is a Freelance, Self-employed Zero Hour Contract role. You decide when you want to work and how many deliveries you want to do. Jobs are released daily through our Driver app. Deliveries and collections take place during our operating hours Monday to Friday (with occasional weekend).
Requirements
- Delivery and collection of luxury cars across Birmingham and surrounding areas
- Checking cars are in immaculate condition pre- and post-rental
- Provide excellent customer service with outstanding professionalism
- Maintain record logs to ensure a smooth running of operations
We are looking for a candidate who:
- Is comfortable using apps on mobile devices
- Loves to engage with customers and delivers outstanding levels of service
- Takes ownership of customer needs and complaints
- Is passionate and knowledgeable about the cars
- Can drive safely in dense urban areas and has experience driving large vehicles
- Has good communication and time management skills
- Maintains a professional appearance
- Is flexible to work on weekends
Skills & Qualifications:
- Ownership of a full clean GB or EU driving licence held for a minimum of 5 years
- Previous customer service experience for a Luxury brand is desirable
- Successful applicants will be required to consent to a basic disclosure and barring service check (DBS)
As this role involves more than 'just' driving nice cars, we are looking for people with positive, customer-friendly attitudes. Individuals who go above and beyond what they are asked. We are especially looking for people from luxury hospitality and customer service roles.
Benefits
Job Types: Part-time, Freelance, Zero hours contract
Salary: £12.00-£25.00 per hour
Schedule: Every weekend Monday to Friday
Supplemental pay types: Performance bonus
Experience: driving: 5 years (required)
Driver Representative employer: InMotion Ventures
Contact Detail:
InMotion Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Representative
✨Tip Number 1
Get to know the company inside out! Research InMotion Ventures 3, PIVOTAL, and THE OUT. Understanding their mission and values will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Driver Representative. Personal connections can make all the difference!
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering outstanding service, think of scenarios where you went above and beyond for a customer. Be ready to share these stories in your interviews to showcase your passion for excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to highlight your driving experience and customer service background in your application!
We think you need these skills to ace Driver Representative
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your love for cars shine through! Mention any relevant experiences or knowledge you have about luxury vehicles, as this will resonate with us at InMotion Ventures 3.
Highlight Customer Service Skills: Since this role is all about delivering top-notch customer service, make sure to showcase your previous experiences in hospitality or customer-facing roles. We want to see how you go above and beyond for customers!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us understand your qualifications and enthusiasm without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Driver Representative role. We can’t wait to hear from you!
How to prepare for a job interview at InMotion Ventures
✨Know the Brands Inside Out
Before your interview, make sure you research both PIVOTAL and THE OUT thoroughly. Understand their services, values, and what sets them apart in the luxury automotive market. This knowledge will not only impress your interviewers but also show that you're genuinely interested in being part of their mission.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to share specific examples of how you've provided exceptional service in the past. Think about situations where you went above and beyond for a customer, especially in a luxury setting, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Driving Experience
Highlight your driving experience, particularly with large vehicles and in urban areas. Be ready to discuss any challenges you've faced while driving and how you handled them. This will reassure them of your capability to manage the responsibilities of the Driver Representative role.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that assess your problem-solving skills and customer service approach. For example, think about how you would handle a situation where a customer is unhappy with their vehicle. Practising these scenarios can help you articulate your thought process clearly during the interview.
