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For Companies At a Glance
- Tasks: Support customers with billing inquiries and ensure smooth payment processes.
- Company: Join InMotion Ventures 3, a leader in innovative vehicle access.
- Benefits: Enjoy remote work, 25 days holiday, and a competitive salary.
- Why this job: Make a real difference in customer experiences while working flexibly.
- Qualifications: 2+ years in customer service and strong communication skills.
- Other info: Be part of a supportive team with great career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
About Us
InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience. PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything. THE OUT is reinventing car rental in London by delivering high-end vehicles to customers' doors. No rental desks, no hidden fees, just a smooth, first-class experience.
Requirements
About the role
As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self-motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment. A core focus of the role is supporting customers throughout their contract, including proactively following up on outstanding invoices and negotiating timely payments. Alongside this, you will support a range of administrative and operational tasks across the team, helping to ensure a seamless customer experience. This role is mainly remote, with occasional visits to our Old Street (London) office.
What You'll Be Doing
- Responding to customer enquiries via phone, email, and live chat
- Resolving queries quickly and considerately
- Monitoring payments and chasing overdue customer invoices
- Supporting departmental tasks such as invoice updates and processing third-party charges
- Keeping clear and accurate records
What We're Looking For
- 2+ years' experience in a customer service role
- A confident communicator who enjoys helping people
- Someone proactive, organised, and able to work independently
- Comfortable handling payment conversations and resolving issues
- Strong attention to detail
- Experience with CRM systems (Salesforce is a benefit, but not essential)
Benefits
Alongside a supportive and collaborative culture, we offer:
- A permanent contract for long-term stability
- A flexible, remote-first working environment
- 25 days' holiday + bank holidays, plus an extra day off for your birthday
- 2 additional volunteer days to give back to causes you care about
- A competitive salary + discretionary bonus scheme
- Contributory pension scheme to support your future
- Healthcare cash plan for everyday wellbeing
Customer Services Representative - Member Billing Department, Pivotal UK employer: InMotion Ventures
Contact Detail:
InMotion Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative - Member Billing Department, Pivotal UK
✨Tip Number 1
Get to know the company inside out! Research Pivotal and The Out, their services, and their customer experience philosophy. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone, email, and live chat, make sure you can convey information clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during your interviews! Think of examples from your past experiences where you've successfully resolved customer issues or managed payments. This will demonstrate your problem-solving abilities and show that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and comfortable with digital processes, which is key for this remote role.
We think you need these skills to ace Customer Services Representative - Member Billing Department, Pivotal UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Representative role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like handling payment conversations and using CRM systems.
Show Off Your Communication Skills: Since this role involves responding to customer enquiries via various channels, it's crucial to demonstrate your confident communication style. Use clear and concise language in your application to reflect how you would interact with customers.
Be Proactive in Your Approach: We love a proactive attitude! In your application, share examples of how you've taken initiative in previous roles, especially when it comes to resolving customer issues or managing tasks independently.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Pivotal UK!
How to prepare for a job interview at InMotion Ventures
✨Know the Company Inside Out
Before your interview, take some time to research Pivotal UK and InMotion Ventures 3. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This is crucial for a role focused on member billing and customer support.
✨Be Ready for Payment Conversations
Since this role involves handling payment discussions, practice how you would approach these conversations. Be prepared to discuss how you would handle overdue invoices and negotiate payments while maintaining a positive customer experience.
✨Demonstrate Your Organisational Skills
As a Customer Services Representative, you'll need to juggle multiple tasks. Bring up specific strategies you use to stay organised and manage your workload effectively. Mention any tools or systems you've used, especially if you're familiar with CRM systems like Salesforce.