CRM & Marketing Automation Manager

About us

As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward‑thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

PIVOTAL

At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long‑term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.

THE OUT

At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world‑class Jaguar Land Rover vehicles, directly to your door. Whether it’s a spontaneous weekend getaway or a business trip, we promise hassle‑free, first‑class service from start to finish. With everything included – unlimited mileage, additional drivers, insurance, and more – THE OUT is more than just a car rental service; it’s an experience.

Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an impact in two innovative, growing companies – all under one roof.

Key responsibilities

• Email campaign execution: Own all email sends across both PIVOTAL and THE OUT, covering transactional and promotional campaigns. Manage scheduling in line with campaign strategy – ensuring all content, links, UTMs, and assets are complete and signed off before deployment. Collaborate with the graphic designer & copy writer on email design and with our SFMC implementation partner on technical journey builds.
• Automated journeys: Design and build promotional and transactional email journeys end to end in Salesforce Marketing Cloud Journey Builder. Manage and optimise live journeys, monitoring performance and bringing forward recommendations for improvement. Own the development roadmap for Marketing Cloud, including High Tech Onboarding journeys, opt‑in rate improvements, and THE OUT Unlocked expansion into customer comms journeys. Brief and QA technical builds with our external SFMC implementation partner.
• Audience segmentation & data management: Manage email targeting across key PIVOTAL segments including active members, lost opportunities, lost leads, and paused customers. Extract data from Salesforce CRM and upload into Marketing Cloud as data extensions. Coordinate on the creation of new or custom segments for THE OUT where sends go beyond the standard subscriber list. Maintain data hygiene across all audience lists and segments, proactively flagging quality issues.
• Push notifications & SMS: Coordinate THE OUT push notifications for key moments including holidays and product launches. Manage SMS communications within PIVOTAL transactional journeys, ensuring copy accuracy and correct timing.
• Performance, deliverability & reporting: Produce monthly email performance reports covering open rates, click‑through rates, and overall performance for single sends and automated journeys across both brands. Review hard and soft bounced emails weekly, escalating failed transactional emails to the appropriate teams for follow‑up. Monitor and maintain email deliverability standards, proactively identifying and resolving issues before they affect send performance. Own the numbers – being responsible for CRM performance, data quality, and actionable reporting.

What success looks like

• A reliable, high‑quality email programme running across both brands with minimal errors and strong deliverability.
• Automated journeys that are performing, optimised, and being iterated on – not just maintained.
• Clear, consistent reporting that gives the wider marketing team genuine insight into CRM performance.

About you

You’re highly organised, technically confident, and take real pride in getting the details right. You understand that a well‑built journey or a perfectly timed send can make a meaningful commercial difference – and you hold yourself to that standard. You’re comfortable working across multiple workstreams, managing two distinct brand programmes simultaneously, and proactively raising issues before they become problems.

Requirements

• Hands‑on experience with Salesforce Marketing Cloud – specifically Journey Builder, Email Studio, and data extensions (this is an essential requirement).
• Proven ability to build and manage automated journeys from scratch, not just edit existing ones.
• Comfortable extracting from Salesforce CRM and managing data extensions in Marketing Cloud.
• Strong understanding of email deliverability – bounce management, sender authentication, and how to diagnose and fix issues.
• Highly organised with exceptional attention to detail.
• Strong analytical mindset – you produce reports and interpret them, bringing recommendations not just numbers.
• Able to manage multiple workstreams across two brands simultaneously.

Bonus points

• Familiarity with AMPscript or dynamic content personalisation within SFMC.
• Experience managing email across multiple brands from a single SFMC instance.
• Understanding of SMS and push notification execution.
• Experience working alongside an SFMC implementation partner.
• Background in subscription, mobility, or premium consumer services.
• Valid driving licence.

What we offer

• Flexible working environment.
• 25 days annual leave plus bank holidays, with an extra day for your birthday.
• 2 additional discretionary days off to be used for volunteer work.
• Competitive salary with discretionary bonus scheme.
• Contributory pension scheme.
• Health care cash plan.
• Be part of a fantastic, growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars.