At a Glance
- Tasks: Manage customer inquiries and process parking fines with precision and care.
- Company: Join a forward-thinking team at InMotion Ventures, redefining car ownership.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Other info: Opportunity for growth in a vibrant, innovative workplace.
- Why this job: Be part of a dynamic company transforming the way people experience vehicles.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience. PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything. THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors.
As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self‑motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment. You will need to be extremely organised with excellent attention to detail and able to work on your own initiative to support our customers who have obtained a Parking Charge Notice alongside other documentation requests. This role is mainly remote, with occasional visits to our Old Street (London) office.
What You’ll Be Doing
- Responsible for the end to end process of actioning all third party fines received including Parking Charges and Congestion Charges.
- The point of contact for any enquiry related to these charges via email, phone and webchat.
- Processing documentation requests including parking permits and travel documentation.
- Maintain excellent service throughout all customer interactions.
- Keeping clear and accurate records.
- Provide support to the wider Pivotal team where required such as invoice updates.
Member Services Administrator, PIVOTAL employer: InMotion Ventures ltd
InMotion Ventures 3 Ltd is an exceptional employer that prioritises innovation and customer experience, making it a fantastic place for a Member Services Administrator to thrive. With a flexible remote working model complemented by a vibrant office environment in Old Street, London, employees enjoy a supportive work culture that fosters collaboration and personal growth. The company offers unique opportunities to engage with cutting-edge automotive services while ensuring a premium experience for customers, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Administrator, PIVOTAL
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching PIVOTAL and understanding their mission. Show us that you’re not just another candidate; demonstrate your passion for transforming car ownership and delivering top-notch customer service.
✨Tip Number 3
Practice your responses to common interview questions. We want to see how you handle customer interactions, so think about examples from your past experiences that highlight your problem-solving skills and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at PIVOTAL.
We think you need these skills to ace Member Services Administrator, PIVOTAL
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Member Services Administrator role. Highlight relevant experience and skills that match what we're looking for, like customer service and attention to detail. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our values at PIVOTAL. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills:As a key member of our Customer Service team, strong communication is essential. Make sure your application reflects your ability to communicate clearly and effectively, whether it's through email or phone. We want to know you can keep our customers happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at PIVOTAL!
How to prepare for a job interview at InMotion Ventures ltd
✨Know the Company Inside Out
Before your interview, take some time to research PIVOTAL and InMotion Ventures. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Member Services Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Customer Interaction Scenarios
Since you'll be the point of contact for customer enquiries, practice responding to common scenarios related to Parking Charge Notices and documentation requests. This will help you feel more confident during the interview and show that you're ready to provide excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
