At a Glance
- Tasks: Support customers with parking fines and documentation requests while maintaining excellent service.
- Company: Join PIVOTAL, a forward-thinking brand redefining car ownership and rental experiences.
- Benefits: Enjoy remote work, 25 days holiday, volunteer days, and a competitive salary.
- Other info: Flexible working environment with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team making car access easier and more flexible for everyone.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience. PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything. THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors.
As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self‑motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment. You will need to be extremely organised with excellent attention to detail and able to work on your own initiative to support our customers who have obtained a Parking Charge Notice alongside other documentation requests. This role is mainly remote, with occasional visits to our Old Street (London) office.
What You’ll Be Doing
- Responsible for the end to end process of actioning all third party fines received including Parking Charges and Congestion Charges.
- The point of contact for any enquiry related to these charges via email, phone and webchat.
- Processing documentation requests including parking permits and travel documentation.
- Maintain excellent service throughout all customer interactions.
- Keeping clear and accurate records.
- Provide support to the wider Pivotal team where required such as invoice updates.
Skills & Experience
- Experience in a similar role where data input and accuracy were required.
- Knowledge of the penalty/parking charges process would be beneficial.
- Excellent written and verbal communication skills required (fluent in English, both written and verbal).
- IT literate with a good aptitude of learning new systems.
- Able to work independently but also take direction as part of the wider team.
Essential Attributes
- Organised.
- Adaptable.
- Customer focused.
- Accountable.
- Ability to prioritise workload.
Benefits
- A permanent contract for long term stability.
- A flexible, remote first working environment.
- 25 days’ holiday + bank holidays, plus an extra day off for your birthday.
- 2 additional volunteer days to give back to causes you care about.
- A competitive salary + discretionary bonus scheme.
- Contributory pension scheme to support your future.
- Healthcare cash plan for everyday wellbeing.
Member Services Administrator, PIVOTAL in London employer: InMotion Ventures ltd
InMotion Ventures 3 Ltd is an exceptional employer that prioritises a flexible and remote-first working environment, allowing employees to balance their professional and personal lives effectively. With a strong focus on employee wellbeing, the company offers generous benefits including 25 days of holiday, additional volunteer days, and a contributory pension scheme, all while fostering a collaborative and supportive work culture that encourages growth and development. Joining PIVOTAL means being part of a forward-thinking team dedicated to redefining car ownership and rental experiences in London.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Administrator, PIVOTAL in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do at PIVOTAL.
✨Tip Number 3
Practice your communication skills. Whether it’s through email, phone, or webchat, being clear and confident will make a great impression on potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at PIVOTAL. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Member Services Administrator, PIVOTAL in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Member Services Administrator role. Highlight your experience with customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and spelling, and don’t forget to showcase your ability to handle customer inquiries effectively. We love a well-written application!
Be Organised and Detail-Oriented:Demonstrate your organisational skills in your application. Mention any experience you have with managing documentation or handling multiple tasks at once. We’re looking for someone who can keep everything in order while providing top-notch service!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company. Let’s make it happen!
How to prepare for a job interview at InMotion Ventures ltd
✨Know Your Stuff
Before the interview, make sure you understand PIVOTAL's mission and how it transforms car ownership. Familiarise yourself with their subscription model and think about how your skills can contribute to enhancing the customer experience.
✨Show Off Your Organisational Skills
Since the role requires excellent organisation and attention to detail, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the responsibilities of the position.
✨Practice Your Communication
As you'll be the point of contact for customer enquiries, practice articulating your thoughts clearly. Consider doing mock interviews with a friend, focusing on how you would handle customer queries related to parking charges or documentation requests.
✨Be Ready to Adapt
PIVOTAL values adaptability, so be prepared to discuss times when you've had to adjust to new situations or challenges. Highlight your ability to work independently while also being a team player, as this is crucial for the role.
