Ward Manager

Waterloo Manor Hospital is the largest female personality disorder service in the United Kingdom, providing specialised assessment and treatment for women with complex mental health needs.

We are seeking a caring and dedicated Ward Manager to join our team!

Main function of the job

Jointly with the manager, to share a commitment to the philosophy and objectives of the establishment. Maintain professional standards in all aspects of clinical and managerial tasks to ensure effective management of clinical interventions, the environment and human resources facilitating a safe and caring service.

Job responsibilities

1. Exercise effective managerial and clinical leadership of ward/department staff and manage non-compliance with agreed standards in line with service policies and protocols.
2. Participate in the hospital on call system.
3. Undertake individual performance review and the identification and implementation of personal development plans for all staff. This will be achieved by undertaking supervisions and annual appraisals for your staff.
4. Deal personally with patients, families and carers in order to prevent and resolve concerns and complaints. To ensure that the ward team proactively engages with patients and their families when feedback from concerns are received.
5. Hold regular (no less frequently than monthly) ward meetings and ensure Service and Directorate information is cascaded to the team.
6. Facilitate open and effective communication within the ward team.
7. Manage the selection, appointment and retention of ward staff who exemplify the service values and attitudes and ensure the good reputation of the service.
8. Proactively manage sickness and absence of staff within ward team in accordance with service policy.
9. Ensure that duty rotas are prepared and approved; reflecting establishments, skill mix against patient acuity and workload demand and comply with current roster guidance.
10. Be accountable for the achievement of agreed key performance indicators regarding quality, safety, patient/staff experience and resources.
11. Demonstrate responsibility for reporting all accidents/untoward incidents and harms and ensuring relevant documentation is completed and taking appropriate action in the light of emerging trends.
12. Undertake delegated responsibilities from the Registered Manager and Deputies.
13. Be responsible for the safety, privacy, dignity, respect and well-being of the patients, staff and all visitors to the clinical area.
14. Demonstrate the ward’s compliance with and achievement of ward/departmental quality and performance objectives by completing monthly audits, taking appropriate remedial action as necessary.
15. Be accountable for the delivery of and monitoring of quality and performance standards of services provided to the ward by external agencies.
16. Ensure the control, administration and disposal of prescribed drugs and medications within the service.
17. Participate in the internal audit process and action deficits identified.
18. Participate in all establishment meetings such as Clinical Governance and Morning Handover.
19. Maintain client and business confidentiality at all times.
20. Undertake other duties pertaining to the post as required by the Manager.
21. Continual personal development to develop oneself and the role.
22. In addition to these tasks, employees may at times be asked to carry out other reasonable duties as required by the service or manager.

About us

Waterloo Manor Hospital, one of Inmind Healthcare’s prominent facilities, provides an exemplary model of PICU services, demonstrating the organisation\’s commitment to clinical excellence, patient‑centred support, and ongoing innovation in mental health care.

Inmind Healthcare is a trusted provider of specialist mental health services, committed to delivering high‑quality, person‑centred care. Our dedicated team offers compassionate, evidence‑based treatment to individuals experiencing complex mental health challenges. With a strong ethos of recovery and rehabilitation, we aim to empower our service users to regain control of their lives, develop essential coping skills, and reintegrate safely into the community.

Mental health is a crucial part of overall wellbeing, and for many individuals experiencing mental health crises, comprehensive and empathetic care can make a world of difference. Psychiatric Intensive Care Units (PICUs) serve as specialised environments designed to address the needs of people who require a higher level of psychiatric support and supervision. At Inmind Healthcare, we are committed to offering a range of tailored services that ensure patients receive the intensive and compassionate care they need on their path to recovery.

Person Specification

• Educated to equivalent of registered nurse, health and social care management qualifications or other relevant field.
• Previous experience as a registered nurse with 5 to 7 years working in a similar environment.
• Knowledge of CQC regulations.
• Experience in managing staff, motivating teams and recruiting new staff members.
• An understanding of staff induction, supervision, and appraisal processes.
• Leadership and collaborative working style.
• Excellent communication skills, both written and verbal.
• Flexibility required and ability to share on call in 24hr working environment.
• A commitment to the provision of high quality care with an interest in the care, learning and development of vulnerable adults in designated service user type.

Experience

• Experience of working within a nursing team.
• Experience of dealing with vulnerable patients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.