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- Tasks: Manage and expand relationships with high-net-worth clients in the crypto space.
- Company: Join Kraken, a mission-driven leader in the crypto industry.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of crypto while delivering exceptional service to VIP clients.
- Qualifications: 5+ years in relationship management, with experience in crypto and HNWIs.
- Other info: Dynamic environment with a focus on innovation and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Building the Future of Crypto. Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
The team at Kraken is focused on increasing awareness to attract and retain clients worldwide while driving the future adoption of crypto. The Private Client Relationship Management team supports Kraken's highest-value private clients — high-net-worth individuals (HNWIs) who expect a premium, secure, and highly tailored experience.
We are looking for a VIP Relationship Manager to join our team remotely. The #1 goal of this role is to drive business growth by managing and expanding an existing network of high-net-worth clients. You'll nurture relationships with some of the largest whales in the space, helping them unlock the full value of Kraken's product suite while identifying new opportunities to deepen engagement.
Additionally, you'll play a key role in scaling and executing the best VIP program in the industry, ensuring our clients not only enjoy a best-in-class experience but one that goes above and beyond expectations. Ultimately, you will have ownership and influence in shaping what 'white gloves' experience means for Kraken HNWI clients.
We're looking for someone who isn't afraid to be bold, can build and scale initiatives from the ground up, and is humble enough to fail fast and move on to the next challenge. If you thrive in ambiguity and can operate in a fast-paced, scrappy environment, this role is for you.
The opportunity includes:
- Delivering consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
- Driving KPIs across revenue, trading volume, and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
- Bringing Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive.
- Serving as the trusted point of contact for Kraken's top private clients, building deep relationships and trust.
- Executing programs and initiatives that increase client activity, trading, and assets on platform.
- Leveraging blockchain analytics, trading data, and client insights to inform revenue-generating efforts and strategic decision-making.
- Partnering with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty.
Skills You Should HODL:
- 5+ years of experience in relationship management, account management, or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals (HNWIs).
- Deep understanding of trading product solutions, including spot, margin, and futures trading, as well as OTC trading and lending.
- Ability to be scrappy, bold, and unafraid to explore alternative and creative solutions to achieve results.
- Highly data-driven, with expertise in analyzing KPIs such as client portfolio revenue, trading volume, and assets on platform.
- Strong personal network within the crypto industry, particularly across HNWI (a plus).
- As a true degen, you bring deep knowledge of cryptocurrency ecosystems — their players, frameworks, and market dynamics beyond just blue-chip tokens.
- Fully aligned with the cypherpunk values outlined in Kraken's Tentaclements.
- Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends.
- Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
- You can travel up to 10% of the time to visit clients and attend events.
- Fluency in English is required, along with native-like proficiency in one or more additional languages such as Dutch, German, Mandarin, or Arabic.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind.
VIP Relationship Manager in London employer: Ink Fndn
Contact Detail:
Ink Fndn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Relationship Manager in London
✨Tip Number 1
Get to know the Kraken culture inside out! Before you even think about applying, dive into our Culture page. Understanding our values and mission will not only help you fit in but also show us that you're genuinely interested in being a part of the Kraken family.
✨Tip Number 2
Familiarise yourself with the Kraken app! Knowing how to create an account and navigate our platform will give you a leg up during interviews. It shows us that you're proactive and ready to hit the ground running.
✨Tip Number 3
Network like a pro! Reach out to current Krakenites on LinkedIn or Twitter. Building connections can give you insider tips and might even lead to a referral. Plus, it’s a great way to learn more about what it’s really like to work here.
✨Tip Number 4
Be bold in your approach! When you get the chance to chat with us, don’t be afraid to showcase your unique ideas and experiences. We love candidates who can think outside the box and bring fresh perspectives to the table.
We think you need these skills to ace VIP Relationship Manager in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you’re familiar with Kraken and its mission. Dive into the Kraken Culture page and understand what makes us tick. This will help you tailor your application to show how you align with our values.
Showcase Your Experience: When detailing your experience, focus on your relationship management skills, especially with high-net-worth individuals. Highlight any relevant achievements in the crypto space that demonstrate your ability to drive business growth and client satisfaction.
Be Bold and Authentic: We love candidates who aren’t afraid to be themselves! Don’t shy away from sharing your unique perspective or experiences in the crypto world. Show us how you can bring a fresh approach to the VIP Relationship Manager role.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ink Fndn
✨Know Your Crypto Stuff
Before the interview, make sure you brush up on your knowledge of cryptocurrency and blockchain technology. Familiarise yourself with Kraken's products and services, especially those tailored for high-net-worth individuals. Being able to discuss these topics confidently will show that you're genuinely interested in the role.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experience where you've successfully managed relationships with high-net-worth clients. Highlight how you’ve tailored your approach to meet their unique needs and expectations. This will demonstrate your ability to deliver that 'white-glove' service Kraken is known for.
✨Be Data-Driven
Since the role involves driving KPIs, come prepared with insights or examples of how you've used data to inform your strategies in previous roles. Discuss specific metrics you've tracked and how they influenced your decision-making. This will showcase your analytical skills and understanding of the crypto market.
✨Embrace the Kraken Culture
Familiarise yourself with Kraken's culture and values by reading their Culture page. Be ready to discuss how your personal values align with theirs, especially around financial freedom and inclusion. Showing that you resonate with their mission will set you apart as a candidate who truly fits into the Krakenite community.
