At a Glance
- Tasks: Lead Collections and Billing teams, driving service quality and operational excellence.
- Company: Inizio, a global partner in health and life sciences with a focus on innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a forward-thinking team dedicated to continuous improvement and operational excellence.
- Why this job: Make a significant impact in finance operations within a dynamic and supportive environment.
- Qualifications: Proven leadership in finance operations and expertise in Collections and Billing.
The predicted salary is between 75150 - 91850 £ per year.
Director, OTC Operations
Location: UK, Manchester, (Hybrid)About Inizio Inizio is a global partner to health and life sciences organisations, delivering specialist expertise across the product and patient journey.
Through Global Finance Services (GFS), we provide high-quality, efficient and compliant finance operations that support business performance worldwide.
Role Overview We are seeking a Director, OTC Operations to provide operational leadership and expert thought leadership across Collections and Billing within Global Finance Services (GFS).
Reporting to the Head of Global OTC, you will lead the Collections and Billing supervisory teams, drive service quality, compliance and continuous improvement, oversee AI-assisted and automated operational tools, and ensure robust governance across the revenue cycle.
The role is based in Manchester with hybrid working arrangements in place.
Working closely with the Global Revenue Controller, the Revenue Performance Lead and the OTC Governance and Compliance Lead, you will provide the operational expertise and insight that informs strategic direction and supports revenue integrity and financial reporting.
Here's what you'll be doing Operating Model Leadership Provide expert thought leadership on Collections and Billing best practice, benchmarking GFS against industry standards and bringing well-formed recommendations to the Head of Global OTC.
Identify and evaluate emerging tools, technologies and process innovations in Collections and Billing, translating these into actionable proposals for the Head of Global OTC's consideration.
Drive standardisation and harmonisation of Collections and Billing processes across all divisions and legal entities, bringing proposals for change where operating model improvement is needed.
Act as a credible senior voice on OTC operational risk, performance trends and optimisation opportunities, informing the Head of Global OTC's strategic direction.
Ensure operational readiness for growth, acquisitions and new business onboarding, advising the Head of Global OTC on capacity and capability requirements.
Collections Own cash collection performance and DSO objectives across all Inizio legal entities, ensuring adherence to collection targets and escalation protocols.
Oversee the AI-assisted external collections service, holding the provider to
Director, OTC Operations in Manchester employer: Inizio
At Inizio, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that empowers our employees to thrive. With flexible working arrangements and a commitment to professional development, we provide ample opportunities for growth and innovation in the health and life sciences sector. Join us to be part of a global team where your contributions are valued, and you can make a meaningful impact on clients and patients alike.
