At a Glance
- Tasks: Lead billing operations and ensure accurate invoice generation for clients.
- Company: Join Inizio, a global partner in health and life sciences.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace encouraging diverse applicants to apply.
- Why this job: Make a real impact in finance while leading a dynamic team.
- Qualifications: Experience in billing operations and team leadership required.
The predicted salary is between 40000 - 50000 £ per year.
- Billing Supervisor
- About Inizio
Inizio is a global partner to health and life sciences organisations, delivering specialist expertise across the product and patient journey.
Through Global Finance Services (GFS), we provide high-quality, efficient and compliant finance operations that support business performance worldwide.
Role Overview
Reporting to the Director OTC Operations, we are seeking a Billing Supervisor to lead day-to-day billing operations within our Global Finance Services (GFS) shared services organisation.
You will oversee Billing Specialists and Senior Billing Specialists, ensuring accurate, timely and compliant invoice generation across assigned client portfolios and legal entities while meeting SLA, KPI and governance requirements.
Working closely with the GFS Revenue Accounting & Collections teams and business stakeholders, you will oversee billing quality, resolve complex billing issues and contribute to the effective delivery of the end-to-end Order-to-Cash process.
- Here's what you'll be doing
- Billing Operations Leadership
- Lead day-to-day billing activities across assigned client portfolios and legal entities.
- Monitor team performance against billing cycle targets, SLAs and KPIs.
- Own the billing quality review process to ensure invoices are accurate and issued on time.
- Review and approve resolution of complex billing disputes, client escalations and high-value invoice queries.
- Oversee client and contract setup within billing systems.
- Provide coaching, guidance and performance feedback to Billing Specialists and Senior Billing Specialists.
- Stakeholder Management & Governance
- Partner with GFS OTC Revenue Accounting and Collections teams to resolve invoice issues affecting collections performance and revenue recognition.
- Ensure billing activities comply with organisational policies, controls and governance requirements.
- Produce billing performance reporting including invoice volumes, billing cycle adherence, dispute rates and KPI dashboards.
- Support internal and external audits by providing documentation and responding to queries.
- Work with divisional finance and commercial teams to maintain accurate billing instructions, contract terms and client data.
- Continuous Improvement
- Lead and contribute to process improvement and operational efficiency initiatives.
- Identify opportunities to improve billing quality, controls and invoice cycle efficiency.
- What you'll bring
Qualifications & Experience
- Experience leading Billing teams within a global Shared Services Centre (SSC) or Global Business Services (GBS) environment is essential.
- Bachelor's degree (or equivalent professional qualification) in Finance, Accounting, Business Administration, Commerce or a related discipline.
- Part-qualified or newly qualified ACA, ACCA, CIMA or equivalent preferred.
- 4–7 years' experience in billing operations, invoice management and OTC processes.
- Experience managing billing disputes, SLA/KPI performance and billing system administration within a global Shared Services Centre (SSC) or Global Business Services (GBS) environment is essential.
- Technical & Operational Expertise
- Strong knowledge of billing operations, invoice management and OTC processes.
- Team leadership, coaching and performance management capability.
- Experience with ERP and billing systems such as Oracle Fusion, Maconomy or equivalent.
- Understanding of billing controls, revenue recognition principles and governance requirements.
- Problem Solving & Innovation
- Resolve complex billing disputes, client escalations and operational issues.
- Identify root causes of recurring billing errors and implement improvements.
- Support continuous improvement of billing processes and controls.
- Stakeholder Management & Communication
- Build effective relationships with clients, Finance, Commercial and GFS stakeholders.
- Communicate clearly regarding billing issues, performance and client requirements.
- Collaborate across the shared services organisation to resolve cross-functional issues.
- Performance, Impact & Ways of Working
- Strong attention to detail and commitment to billing accuracy.
- Ability to manage competing priorities and lead a high-performing team.
- Collaborative leader focused on service quality, customer satisfaction and continuous improvement.
- Why join us
You'll play an important role in leading high-quality billing operations, supporting accurate revenue recognition and delivering an excellent client experience within a global finance organisation.
Don't meet every job requirement?
That's okay!
Our company is dedicated to building an inclusive and authentic workplace.
If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway.
You may be just the right person for this role or others.
Billing Supervisor in Manchester employer: Inizio
At Inizio, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that empowers our employees to thrive. With flexible working arrangements and a commitment to professional development, we provide ample opportunities for growth and innovation in the health and life sciences sector. Join us to be part of a global team where your contributions are valued, and you can make a meaningful impact on clients and patients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Supervisor in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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We think you need these skills to ace Billing Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Inizio.
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Research and Reflect:Before hitting that 'apply' button on Inizio's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Inizio
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Inizio.
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✨Show Your Passion for Finance
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✨Network with Industry Professionals
Before your interview, reach out to current or former Inizio employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
