At a Glance
- Tasks: Oversee Oracle Fusion platform governance and service performance with a global team.
- Company: Join Inizio, a dynamic health tech company reimagining health solutions worldwide.
- Benefits: Flexible working options, competitive salary, and a supportive environment for growth.
- Other info: Inclusive workplace that values diversity and encourages all applicants to apply.
- Why this job: Make a real impact in health tech while developing your career in a global setting.
- Qualifications: Experience in service management and vendor oversight, preferably with ERP platforms.
The predicted salary is between 60000 - 80000 £ per year.
About Inizio
At Inizio, we're a global team motivated by a shared purpose: to reimagine health. Formed in 2022, we unite decades of experience and expertise with data, technology, and AI to create tailored solutions that drive Intelligent Commercialization™ at every stage of the journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and accomplish meaningful outcomes for our clients and patients. What sets Inizio apart is our people - and we believe everyone should excel. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make change happen. We value your individuality, support your development, and celebrate your ambition. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.
About the role
As Oracle Service Delivery Manager, you'll ensure our enterprise Oracle Fusion platform is stable, well governed and improving. Working with our Global Managed Service Provider (MSP), you'll oversee service performance, vendor governance and operational delivery across our Oracle Fusion platform and associated enterprise applications. This is a service governance role rather than a hands-on technical support position. The MSP delivers daily operational support, while you deliver services in line with agreed service levels, contractual commitments and business expectations. We can offer flexible working arrangements for this role: Onsite, Hybrid, or Remote. You will report to the IT Finance Systems Operations Manager.
About the environment
You'll join a global Enterprise Applications team supporting business-critical finance systems used across multiple countries. You will work with:
- Global Managed Service Provider responsible for L1-L3 application support
- Enterprise Architecture and Solution Architects
- Project Delivery teams
- Finance Global Process Owners
- Procurement and Commercial teams
- Enterprise IT Leadership
Some information points you may be interested in:
- 9,000+ Oracle Fusion user base
- 15+ countries worldwide implemented and growing
- A support partner that is ISG recognized leader in Oracle Fusion and Managed services
Responsibilities
Service Operations and Governance: oversee the operational governance of enterprise ERP services delivered through the Managed Service Provider (MSP). You will ensure services remain stable, meet agreed service levels and performance targets, support the successful transition of new releases into production, and are improving. This improvement aims to enhance service quality, reduce recurring incidents, and improve the end-user experience.
Vendor & Service Management: act as the primary operational contact for the Managed Service Provider. You will lead service reviews, monitor performance against contractual commitments, and improvement plans where required, and build a collaborative relationship that balances partnership with accountability.
Major Incident & Change Management: involves coordinating the response to major ERP incidents. This requires working with technical teams and the MSP to restore service quickly. Additionally, you will perform root cause analysis and improvement actions, while supporting change governance and facilitating the smooth transition of new services into business-as-usual support.
Commercial & Performance Management: support the governance of the managed service agreement alongside Procurement and Enterprise IT. This involves monitoring licence usage, identifying commercial and compliance risks, producing regular service reporting, and analysing service trends. The goal is to improve and maximise service value.
Stakeholder Management: build relationships across Finance, Enterprise IT, and Business teams. You will achieve this by communicating service performance, risks, and planned changes in a clear and meaningful way. Additionally, it provides senior leaders with accurate operational insight to support informed decision-making.
What success looks like
Within your first 12 months you will have:
- Established a working relationship with our Managed Service Provider.
- Improved visibility of ERP service performance through meaningful reporting.
- Maintained stable service performance against agreed Service level agreements.
- Embedded operational governance and change management.
- Driven measurable improvements in service quality and user experience.
About you
We're looking for someone with service management experience who enjoys building relationships, holding suppliers to account across business-critical systems. You'll bring:
- Experience managing and governing enterprise application services delivered through a Global Managed Service Provider (MSP).
- An understanding of IT Service Management (ITIL Foundation or equivalent experience preferred).
- Experience working with enterprise ERP platforms such as Oracle Fusion, SAP, Workday or similar.
- Vendor management skills, with experience monitoring service performance.
- Experience coordinating major incidents and working across technical and business teams to restore service.
- Experience working in a global, complex organisation.
Our Pledge
At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications. Applications are accepted regardless of race, color, religion, or belief. They are also accepted regardless of gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, and physical or mental disability.
Artificial Intelligence
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions at Inizio are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices.
Oracle Solutions Delivery Manager in London employer: Inizio
At Inizio, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that empowers our employees to thrive. With flexible working arrangements and a commitment to professional development, we provide ample opportunities for growth and innovation in the health and life sciences sector. Join us to be part of a global team where your contributions are valued, and you can make a meaningful impact on clients and patients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle Solutions Delivery Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Inizio values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Inizio might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Inizio!
✨Direct Apply to Inizio
Let's not forget to apply directly through the Inizio website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Oracle Solutions Delivery Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Inizio.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Inizio. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Inizio
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
