At a Glance
- Tasks: Oversee Oracle Fusion platform governance and service performance with a global team.
- Company: Join Inizio, a dynamic health tech company reimagining health through innovation.
- Benefits: Flexible working options, competitive salary, and opportunities for personal growth.
- Other info: Inclusive workplace that values diversity and encourages all applicants to apply.
- Why this job: Make a real impact in health tech while accelerating your career in a supportive environment.
- Qualifications: Experience in service management and vendor oversight, preferably with ERP platforms.
The predicted salary is between 60000 - 80000 £ per year.
At Inizio, we're a global team motivated by a shared purpose: to reimagine health. Formed in 2022, we unite decades of experience and expertise with data, technology, and AI to create tailored solutions that drive Intelligent Commercialization™ at every stage of the journey - from discovery to post‑launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real‑world delivery.
As Oracle Service Delivery Manager, you'll ensure our enterprise Oracle Fusion platform is stable, well governed and improving. Working with our Global Managed Service Provider (MSP), you'll oversee service performance, vendor governance and operational delivery across our Oracle Fusion platform and associated enterprise applications. This is a service governance role rather than a hands‑on technical support position. The MSP delivers daily operational support, while you deliver services in line with agreed service levels, contractual commitments and business expectations. We can offer flexible working arrangements for this role: Onsite, Hybrid, or Remote. You will report to the IT Finance Systems Operations Manager.
You'll join a global Enterprise Applications team supporting business‑critical finance systems used across multiple countries. You will work with:
- Global Managed Service Provider responsible for L1‑L3 application support
- Enterprise Architecture and Solution Architects
- Project Delivery teams
- Finance Global Process Owners
- Procurement and Commercial teams
Responsibilities include:
- Service Operations and Governance: Oversee the operational governance of enterprise ERP services delivered through the Managed Service Provider (MSP). Ensure services remain stable, meet agreed service levels and performance targets, support the successful transition of new releases into production, and are improving.
- Vendor & Service Management: Act as the primary operational contact for the Managed Service Provider. Lead service reviews, monitor performance against contractual commitments, and build a collaborative relationship that balances partnership with accountability.
- Major Incident & Change Management: Coordinate the response to major ERP incidents, working with technical teams and the MSP to restore service quickly. Perform root cause analysis and improvement actions, while supporting change governance.
- Commercial & Performance Management: Support the governance of the managed service agreement alongside Procurement and Enterprise IT. Monitor licence usage, identify commercial and compliance risks, produce regular service reporting, and analyse service trends.
- Stakeholder Management: Build relationships across Finance, Enterprise IT, and Business teams. Communicate service performance, risks, and planned changes clearly.
We're looking for someone with service management experience who enjoys building relationships, holding suppliers to account across business‑critical systems. You will bring:
- Experience managing and governing enterprise application services delivered through a Global Managed Service Provider (MSP).
- An understanding of IT Service Management (ITIL Foundation or equivalent experience preferred).
- Experience working with enterprise ERP platforms such as Oracle Fusion, SAP, Workday or similar.
- Vendor management skills, with experience monitoring service performance.
- Experience coordinating major incidents and working across technical and business teams to restore service.
- Experience working in a global, complex organisation.
At Inizio, we value inclusivity, recognise the power of diversity and inspire the next generation of change‑makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long‑term success. We welcome all applications.
Oracle Solutions Delivery Manager employer: Inizio Group
Inizio is an exceptional employer, offering a dynamic work environment in Manchester that fosters collaboration and innovation within the health and life sciences sector. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, alongside a hybrid working model that promotes work-life balance. Our inclusive culture encourages open communication and teamwork, making it a rewarding place for professionals seeking to make a meaningful impact in governance and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle Solutions Delivery Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Oracle Solutions Delivery Manager at Inizio Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Inizio Group or be willing to refer you for that Oracle Solutions Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Inizio Group who’s on the lookout for their next Oracle Solutions Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Oracle Solutions Delivery Manager role at Inizio Group!
We think you need these skills to ace Oracle Solutions Delivery Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Inizio Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Inizio Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Inizio Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
