At a Glance
- Tasks: Provide tech support for end-user devices and improve IT services.
- Company: Join Inizio, a global leader in health and technology solutions.
- Benefits: Comprehensive training, mentorship, and a supportive team environment.
- Other info: Diverse and inclusive workplace that values your individuality.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Enthusiasm for tech, customer service skills, and a willingness to learn.
The predicted salary is between 31500 - 38500 £ per year.
The Junior End User Computing (EUC) Engineer is responsible for providing technical support and maintenance for end-user computing environments.
You will support hardware and software for end users, managing device lifecycle processes, and contributing to the continuous improvement of our IT services.
This role is ideal for someone at the start of their IT career, a recent graduate, or anyone looking to transition into end-user computing support.
If you're enthusiastic about technology and eager to learn, we'd love to hear from you—regardless of your previous experience.
Comprehensive training and mentorship will be provided.
Responsibilities
- Providing end-user hardware and software support, both remotely and on-site.
- Assisting with desktop and laptop imaging and software deployment.
- Troubleshooting and diagnose hardware issues (break/fix support).
- Supporting onboarding by provisioning and installing EUC hardware and services.
- Supporting offboarding by deprovisioning EUC services and application access.
- Assisting with mobile device management (Apple, Android, and other supported devices).
- Managing the EUC support queue, prioritising incidents and adhering to Service Level Agreements (SLAs).
- Performing routine maintenance and housekeeping tasks to keep systems running efficiently.
- Looking for opportunities to improve EUC procedures and mechanisms.
- Working closely with colleagues to share knowledge and best practices.
About you
We're looking for someone who is enthusiastic about technology and eager to learn.
- A strong customer service focus and a desire to help others.
- Willingness to learn and develop new skills.
- Good communication and teamwork skills.
- Some experience with Windows, Mac, or mobile devices (personal or professional), or a strong interest in developing these skills.
- Ability to follow instructions and ask for help when needed.
- Organised and able to manage tasks with support from the team.
Desirable (but not essential)
- Exposure to Office 365, Azure, or device management tools.
- Any experience with hardware troubleshooting or networking.
- Familiarity with IT Asset Management or print management.
- Experience with In Tune, or JAMF.
At Inizio, we're a global team motivated by a shared purpose: to reimagine health.
Formed in 2022, we unite decades of experience and expertise with data, technology, and AI to create tailored solutions that drive Intelligent Commercialization™ at every stage of the journey - from discovery to post-launch.
Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery.
We work with the world's leading health and life sciences businesses to solve complex challenges and accomplish meaningful outcomes for our clients and patients.
What sets Inizio apart is our people - and we believe everyone should excel.
Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make change happen.
We value your individuality, support your development, and celebrate your ambition.
If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.
Our Pledge
At Inizio, we value inclusivity, recognise the power of diversity and inspire the next generation of change-makers.
We are an equal opportunities employer.
We believe in creating a dynamic work environment that values diversity, equity and inclusion.
We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long‑term success.
We welcome all applications.
We consider them regardless of race, color, religion, or belief.
We also consider them regardless of gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, and physical or mental disability.
Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions at Inizio are made by our human recruiting team.
We are committed to fair, inclusive, and human‑led hiring practices.
#LI-DT2 #LI-ONSITE
Don't meet every job requirement?
That's okay!
Our company is dedicated to building an inclusive and authentic workplace.
If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway.
You may be just the right person for this role or others.
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Junior IT Support Engineer employer: Inizio Group
Inizio is an exceptional employer, offering a dynamic work environment in Manchester that fosters collaboration and innovation within the health and life sciences sector. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, alongside a hybrid working model that promotes work-life balance. Our inclusive culture encourages open communication and teamwork, making it a rewarding place for professionals seeking to make a meaningful impact in governance and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Inizio Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Inizio Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Inizio Group!
✨Direct Apply to Inizio Group
Let's not forget to apply directly through the Inizio Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Inizio Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Inizio Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Inizio Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
