#LI-GK
Account Manager / Senior Account Manager, UK & International
About Incisive Health
Incisive Health is an award-winning healthcare policy, public affairs and communications consultancy operating across the UK, Europe and International markets. We design and deliver programmes that shape policy, influence decision-making and, ultimately, improve the lives of people living with different conditions. Our work supports clients to navigate complex policy environments and achieve meaningful change for populations worldwide.
We are part of Inizio, a global partner to the life sciences industry. Inizio brings together over 10,000 experts across clinical development and commercialisation, supporting many of the world’s leading life sciences organisations. Together, we help organisations accelerate the journey from innovation to patient access—anticipating challenges, reducing barriers and ensuring that life-changing treatments reach the people who need them most.
The role
As an Account Manager or Senior Account Manager working across our UK & International practices, you will play a central role in delivering high-quality client programmes across both domestic and global health policy environments. You will manage day-to-day account activity, lead project delivery and contribute strategic insight to clients navigating complex healthcare and policy challenges.
This is a fast-paced and varied role. One week you could be supporting engagement around NHS reform or health system transformation in the UK; the next you may be helping deliver a global advocacy campaign or supporting stakeholder engagement at an international health summit. You will take increasing ownership of client relationships, manage project workstreams and help develop more junior members of the team.
Key responsibilities
Client delivery & account management
- Manage the day-to-day operations of client projects, ensuring work is delivered on time, on budget and to a consistently high standard across multiple concurrent programmes
- Build strong working relationships with clients and serve as a trusted day-to-day point of contact
- Oversee meetings, workshops, events and stakeholder engagement activities across UK and international programmes
- Drive the development and review of high-quality client materials, including briefings, reports, stakeholder maps, policy analyses, messaging documents and engagement materials
- Lead specific workstreams within larger client programmes, ensuring delivery aligns with overall strategic objectives
Policy insight & strategic support
- Keep abreast of UK, European and global policy, political and healthcare developments, building strategic expertise to identify implications and opportunities for clients, and translate complex policy developments into clear, actionable recommendations
- Coordinate and deliver timely policy intelligence and rapid alerts for internal teams and clients
- Support the development of policy, public affairs and advocacy strategies, including stakeholder engagement plans and narrative development
Business development & growth
- Contribute to new business opportunities through research, insight generation, proposal development and pitch participation
- Identify opportunities for organic account growth
- Build and maintain a network of external stakeholders to support client work and business growth
About you
- Experience in healthcare policy, public affairs or communications, ideally within a consultancy, agency, healthcare organisation or related environment
- Knowledge of UK and/or international health policy and stakeholder landscapes
- Excellent research, analytical and written communication skills, with the ability to synthesise complex information into clear recommendations
- Proven project management and organisational skills, with the ability to manage multiple priorities simultaneously
- Experience managing client relationships and delivering high-quality work in a fast-paced environment
- Confidence working collaboratively across teams and supporting the development of junior colleagues
- A proactive, solutions-focused mindset and strong attention to detail
- Experience using AI-enabled tools to enhance efficiency, research and content development would be advantageous
Benefits
- Generous annual leave
- Contributory pension scheme
- Enhanced parental leave
- Life insurance
- Employee Assistance Programme
- Hybrid working policy
- Health and wellbeing benefits
- Learning and development platforms
- Discretionary bonus scheme
- Community and volunteering initiatives
- Cycle to work scheme
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
