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- Tasks: Support patients and families in their donor search journey and organise impactful registration events.
- Company: A mission-driven organisation dedicated to saving lives through stem cell donation.
- Benefits: Competitive salary, hybrid working, generous leave, and a supportive work environment.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: 3+ years experience in a relevant role and excellent communication skills.
- Other info: Join a values-driven team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 42000 £ per year.
We're Hiring: Patient Engagement Coordinator
Department: Donor Recruitment
Location: Chiswick, London W4 4JQ (Hybrid after probation)
Contract: Full-time, Permanent
Salary: £36,000 - £42,000 per annum (depending on experience)
Our Client's mission is simple but powerful: to give as many people as possible a second chance at life. They do this by encouraging people from all backgrounds to join the stem cell donor register—especially those from communities currently underrepresented. Behind every registration is a patient, a family, and a community hoping for a match. That's where you come in.
About the Role
We're looking for a Patient Engagement Coordinator (PEC) to join our Donor Recruitment team. This is a deeply people-focused role for someone who combines empathy, professionalism, and initiative. You'll work closely with patients in need of a stem cell donor, alongside their families, friends, and wider networks—supporting them to create impactful donor registration appeals and events. You'll also collaborate with volunteers, community groups, universities, and corporate partners to help grow and diversify the register. This role requires emotional intelligence, confidence in public engagement, and the ability to build long-term, trusting relationships—often in sensitive and challenging circumstances.
What You'll Be Doing
- Build strong, ongoing relationships with patients and their families throughout their donor search journey (pre-, during and post-transplant).
- Respond empathetically to patient enquiries and support the creation of compelling donor registration appeals.
- Organise and support patient-led donor registration events, working closely with internal teams to maximise reach and impact.
- Maintain accurate records using our database to track patient engagement and activity.
Donor Recruitment & Events
- Lead and attend donor registration events across the UK (including regular evenings and weekends).
- Represent publicly, delivering presentations and engaging diverse audiences about stem cell donation.
- Train and support volunteers so they can confidently deliver donor registration events on our behalf.
- Manage your own portfolio of events and external stakeholder relationships.
- Contribute to donor recruitment KPIs, fundraising targets, and strategic projects focused on key target groups.
- Work closely with colleagues across Donor Recruitment, Marketing & Communications, and international teams.
- Help manage the Donor Recruitment inbox and respond to enquiries.
- Log all activity, contacts, and outcomes accurately in Salesforce.
About You
- At least 3 years' experience in a relevant role.
- Experience working sensitively with vulnerable people or in emotionally challenging situations.
- Excellent communication skills (in person, on the phone, and in writing).
- Strong organisational and project management skills.
- Willingness to travel nationally and work some evenings/weekends (TOIL provided).
What We Offer
- 37.5-hour working week (Monday-Friday, with TOIL for out-of-hours work)
- Hybrid working after 3-month probation (3 days office-based)
- 25 days' annual leave + public holidays (increasing to 29 days with service)
- Pension scheme (3% employee / 5% employer)
- Life assurance (4x salary)
- Cycle to Work scheme, season ticket loans, and eye care scheme
- A supportive, values-driven organisation where your work truly saves lives
Ready to Make a Difference? If you're passionate about helping others, confident working with people in sensitive situations, and motivated by meaningful impact, we'd love to hear from you. Apply now and help give someone a second chance at life.
Patient Support Coordinator employer: Inizio Engage
Contact Detail:
Inizio Engage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect with others who share your passion for patient support. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or colleagues, be ready to talk about your experience and why you're the perfect fit for the Patient Engagement Coordinator role. Keep it engaging and genuine!
✨Tip Number 3
Show your enthusiasm! When you’re at events or interviews, let your passion for helping others shine through. Share stories that highlight your empathy and ability to connect with patients and their families.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Patient Support Coordinator
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to connect with people on a personal level. We want to see how you can bring empathy into your work, especially when dealing with sensitive situations.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your experience and skills. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Make sure to customise your application for the Patient Engagement Coordinator role. Mention specific experiences that relate to building relationships and supporting vulnerable individuals, as this is key for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this meaningful role. Don’t miss out!
How to prepare for a job interview at Inizio Engage
✨Know the Mission
Before your interview, take some time to really understand the company's mission of giving people a second chance at life. Familiarise yourself with their work in stem cell donation and think about how your values align with theirs. This will help you convey genuine passion during the interview.
✨Showcase Your Empathy
As a Patient Support Coordinator, empathy is key. Prepare examples from your past experiences where you've successfully supported vulnerable individuals or worked in emotionally challenging situations. Be ready to discuss how you approached these scenarios with sensitivity and care.
✨Engagement Skills Matter
Since this role involves public engagement and building relationships, practice articulating your communication skills. Think of specific instances where you've engaged diverse audiences or led events. Highlight your ability to connect with people and inspire them to take action.
✨Organisational Prowess
The job requires strong organisational and project management skills. Come prepared with examples of how you've managed multiple tasks or events simultaneously. Discuss any tools or methods you use to stay organised, especially when working under pressure or with tight deadlines.
