At a Glance
- Tasks: Deliver top-notch customer service and manage sales planning for a dynamic team.
- Company: Join an international leader in innovative feed solutions for livestock farming.
- Benefits: 12-month fixed term role with opportunities for growth and development.
- Other info: Great chance to learn about the agricultural industry and develop valuable skills.
- Why this job: Be part of a fast-paced environment where your contributions directly impact customer satisfaction.
- Qualifications: A level or equivalent; experience in customer service or planning preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are currently working with an international organisation that provides complete and innovative feed solutions for conventional and organic livestock farming to recruit a Sales Support Planner to join their fast-paced business.
Key Responsibilities
- Deliver a “best in class” approach to customer experience management.
- Confirming deliveries with customers for existing contracts using the Pre-Trading report.
- Updating notes on this report to provide full visibility for the Trading Team on potential sales gaps.
- Update customers with monthly price updates, update SAP with correct pricing and haulage rates.
- Provide support and cover for other Production Planners during holiday periods and absence.
- Support for Co-Product Trading team as agreed with the Trading manager (Offering repeat spot order, forward contracts, pitting) etc.
- Responsibility for Sales Planning the Trading board.
- Sales order/Purchase order entry to support Production Planners as required.
- Own all elements of Customer service with our customers, including complaints, eta enquiries, delivery date enquiries, requests updates and pricing queries.
- Informing Traders of opportunities and competitor information.
- Taking and managing incoming customer service calls.
- Update the trading board as customer confirmations are completed to provide sales gap information.
- Blocked order management.
- To develop and maintain the input of information into C4C database system regarding all customer interactions.
Qualifications and Education Requirements
- A level or equivalent.
Preferred Skills
- 3 years’ experience in a customer service/planning team environment.
- In depth knowledge and understanding of the agricultural animal feed industry advantageous.
- Ability to recognize strategic planning opportunities and the way in which to take best advantage.
- Confident interpersonal and social skills with the ability to build relationships with people at all levels of business via the telephone or face to face.
- Strong communication and listening skills.
- Ability to keep calm under pressure and deliver excellent customer service decisions.
- SAP knowledge.
Sales Support Planner in Loughborough employer: Inizio Engage
Join a dynamic international organisation in Shepshed, Leicestershire, where your role as a Sales Support Planner will be pivotal in delivering exceptional customer experiences within the agricultural feed industry. With a strong emphasis on employee growth and a collaborative work culture, this company offers unique opportunities for professional development, alongside competitive benefits that ensure a rewarding career path in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Planner in Loughborough
✨Tip Number 1
Network like a pro! Reach out to people in the agricultural feed industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and sales planning. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've delivered excellent customer service or managed sales gaps in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sales Support Planner in Loughborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Planner role. Highlight any relevant experience in customer service or planning, especially if you've worked in the agricultural sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it's through your writing style or examples of past experiences, we want to see that you can connect with customers effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Inizio Engage
✨Know Your Stuff
Make sure you brush up on the agricultural animal feed industry. Understand the basics of livestock farming and how feed solutions work. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about times when you managed complaints or provided updates effectively. This role is all about customer experience, so demonstrating your skills here is crucial.
✨Familiarise Yourself with SAP
Since SAP knowledge is preferred for this role, it’s a good idea to get comfortable with the system if you haven’t already. If you have experience using it, be ready to discuss how you’ve used it in previous roles to manage orders or update pricing.
✨Practice Calmness Under Pressure
This job can be fast-paced, so think of scenarios where you had to keep calm and make quick decisions. Practising how you would handle stressful situations can help you convey your ability to thrive in a busy environment during the interview.
