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- Tasks: Support patients and families in their donor search journey and organise impactful registration events.
- Company: A mission-driven organisation dedicated to saving lives through stem cell donation.
- Benefits: Competitive salary, hybrid working, generous leave, and a supportive work environment.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: 3+ years in a relevant role with strong communication and organisational skills.
- Other info: Join a values-driven team where your work truly matters.
The predicted salary is between 36000 - 42000 £ per year.
We are hiring a Patient Engagement Coordinator in the Donor Recruitment department located in Chiswick, London W4 4JQ (Hybrid after probation). This is a full-time, permanent position with a salary of £36,000 - £42,000 per annum (depending on experience).
Our Client's mission is to give as many people as possible a second chance at life by encouraging people from all backgrounds to join the stem cell donor register, especially those from underrepresented communities. Behind every registration is a patient, a family, and a community hoping for a match.
About the Role:
We are looking for a Patient Engagement Coordinator (PEC) to join our Donor Recruitment team. This is a deeply people-focused role for someone who combines empathy, professionalism, and initiative. You will work closely with patients in need of a stem cell donor, alongside their families, friends, and wider networks—supporting them to create impactful donor registration appeals and events. You will also collaborate with volunteers, community groups, universities, and corporate partners to help grow and diversify the register. This role requires emotional intelligence, confidence in public engagement, and the ability to build long-term, trusting relationships—often in sensitive and challenging circumstances.
What You'll Be Doing:
- Build strong, ongoing relationships with patients and their families throughout their donor search journey (pre-, during and post-transplant).
- Respond empathetically to patient enquiries and support the creation of compelling donor registration appeals.
- Organise and support patient-led donor registration events, working closely with internal teams to maximise reach and impact.
- Maintain accurate records using our database to track patient engagement and activity.
- Lead and attend donor registration events across the UK (including regular evenings and weekends).
- Represent publicly, delivering presentations and engaging diverse audiences about stem cell donation.
- Train and support volunteers so they can confidently deliver donor registration events on our behalf.
- Manage your own portfolio of events and external stakeholder relationships.
- Contribute to donor recruitment KPIs, fundraising targets, and strategic projects focused on key target groups.
- Work closely with colleagues across Donor Recruitment, Marketing & Communications, and international teams.
- Help manage the Donor Recruitment inbox and respond to enquiries.
- Log all activity, contacts, and outcomes accurately in Salesforce.
About You:
- At least 3 years' experience in a relevant role.
- Experience working sensitively with vulnerable people or in emotionally challenging situations.
- Excellent communication skills (in person, on the phone, and in writing).
- Strong organisational and project management skills.
- Willingness to travel nationally and work some evenings/weekends (TOIL provided).
What We Offer:
- 37.5-hour working week (Monday-Friday, with TOIL for out-of-hours work).
- Hybrid working after 3-month probation (3 days office-based).
- 25 days' annual leave + public holidays (increasing to 29 days with service).
- Pension scheme (3% employee / 5% employer).
- Life assurance (4x salary).
- Cycle to Work scheme, season ticket loans, and eye care scheme.
- A supportive, values-driven organisation where your work truly saves lives.
If you're passionate about helping others, confident working with people in sensitive situations, and motivated by meaningful impact, we would love to hear from you. Apply now and help give someone a second chance at life.
Patient Support Coordinator in London employer: Inizio Engage
Contact Detail:
Inizio Engage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect with others who share your passion for patient support. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or attend interviews, be ready to share your story and why you're the perfect fit for the Patient Engagement Coordinator role. Confidence is key!
✨Tip Number 3
Show your passion! Whether it's through volunteering or attending relevant workshops, demonstrate your commitment to the cause. This will not only boost your CV but also show employers that you're genuinely invested in making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our mission to help those in need. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Support Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Engagement Coordinator role. Highlight your experience working with vulnerable people and any relevant skills that match the job description. We want to see how you can bring your unique background to our mission!
Show Your Empathy: In your written application, let your empathy shine through. Share examples of how you've supported individuals in challenging situations. This role is all about building relationships, so we want to know how you connect with others on a personal level.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and passion for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Inizio Engage
✨Understand the Mission
Before your interview, take some time to really understand the mission of the organisation. They’re focused on giving people a second chance at life through stem cell donation. Show that you resonate with this mission and can articulate why it matters to you.
✨Showcase Your Empathy
As a Patient Support Coordinator, empathy is key. Prepare examples from your past experiences where you've successfully supported vulnerable individuals or handled emotionally challenging situations. This will demonstrate your ability to connect with patients and their families.
✨Prepare for Public Engagement Scenarios
Since the role involves public engagement and presentations, think about how you would approach these situations. Be ready to discuss any previous experience you have in public speaking or leading events, and consider how you would engage diverse audiences effectively.
✨Highlight Your Organisational Skills
This role requires strong organisational and project management skills. Come prepared with examples of how you’ve managed multiple tasks or events simultaneously. Discuss any tools or methods you use to stay organised, especially when working under pressure.
