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- Tasks: Engage with patients and families, manage events, and support recruitment efforts.
- Company: Life-changing organisation dedicated to providing second chances.
- Benefits: Excellent salary, benefits package, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 3+ years experience, strong communication skills, and empathy.
- Other info: Dynamic role with travel and the chance to work with diverse communities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Chiswick with regular travel
Excellent Salary and Benefits package available
A fantastic opportunity has arisen to work for an organisation that undertakes life-saving and life-changing work to individuals that are being given a second chance at life. This role is about being extremely proactive in seeking out opportunities to empathetically engage with groups fundamental to the organisation's success.
This position is of a sensitive nature and requires the successful candidate to work with groups of communities, charities, volunteers and corporates around managing a portfolio of recruitment events and appeals, providing administrative and logistical support alongside event promotion, as well as delivering training and education to better support their journey.
Day to Day responsibilities
- Build strong relationships and work with patients and their families as a close support.
- To manage fruitful patient engagement, including responding to initial enquiries, speaking empathetically with/meeting patients and their families.
- Run training sessions to educate volunteers.
- To take ownership for managing own events and external stakeholder relationships both with individuals and organisations.
- Help to manage the Recruitment team email inbox, responding to enquiries and questions.
- To contribute towards recruitment KPIs and targets, for both online and offline registration activities.
- Represent the Recruitment team in internal project/campaign groups to build and manage high quality working relationships with a variety of external stakeholders.
- To contribute towards projects that focus on core target groups for recruitment.
- To work towards recruitment fundraising targets by actively encouraging money donations and/or fundraising alongside events.
Person Specification
- Higher education degree or equivalent demonstrable experience.
- Minimum of 3 years' work experience in a relevant position.
- Experience working with vulnerable people and handling challenging situations sensitively and productively.
- Proven track record in communicating successfully by phone, in person and in writing with people from all walks of life to achieve key organisational objectives.
- Experience of working with diverse audiences.
- Desirable but not essential
- Experience in counselling/psychology.
- Knowledge of blood cancer and blood disorders (not essential but advantageous).
- Experience of working within the health sector.
- Experience in using Salesforce.
Skills and abilities
- Full UK driving licence and confident to drive a rental car (ESSENTIAL).
- Excellent IT and admin skills, including use of the Microsoft Office suite and databases.
- Excellent phone and in person communication skills, along with strong written skills.
- Empathetic and sensitive when working with people going through very difficult circumstances and/or grief.
- Excellent organisational and project management/planning skills.
- Able to work well under pressure and to meet tight deadlines.
- Able to adapt quickly to new and changing situations.
- Solution focused.
- Able to deal with challenging situations/conversations.
Patient Engagement Officer in London employer: Inizio Engage
Contact Detail:
Inizio Engage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Engagement Officer in London
✨Tip Number 1
Get to know the organisation inside out! Research their mission, values, and recent projects. This will help you connect on a deeper level during interviews and show that you're genuinely interested in their work.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Patient Engagement Officer role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle sensitive situations with patients and families. Practise your responses so you can demonstrate your empathy and problem-solving skills when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Patient Engagement Officer in London
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to connect with people on a personal level. This role is all about engaging with patients and their families, so share any relevant experiences that showcase your empathetic communication skills.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to reflect the skills and experiences that are most relevant to the Patient Engagement Officer role. We want to see how your background aligns with our mission and the specific responsibilities outlined in the job description.
Be Clear and Concise: When writing your cover letter or application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of why you’re the right fit for the role. Avoid fluff and focus on your key achievements and motivations.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to track your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Inizio Engage
✨Know Your Audience
Before the interview, take some time to research the organisation and its mission. Understanding their work with patients and communities will help you connect on a deeper level during the conversation. Be ready to discuss how your experience aligns with their goals.
✨Showcase Your Empathy
Given the sensitive nature of the role, it's crucial to demonstrate your empathetic communication skills. Prepare examples from your past experiences where you've successfully engaged with vulnerable individuals or handled challenging situations with care and compassion.
✨Highlight Your Organisational Skills
This position requires excellent organisational abilities. Be prepared to discuss specific instances where you've managed events or projects effectively. Mention any tools or methods you use to stay organised, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult conversations. Think of scenarios where you had to navigate complex interactions, and be ready to explain your thought process and the outcomes. This will show your potential employer that you're solution-focused and adaptable.
