At a Glance
- Tasks: Coordinate patient solutions and support project teams with day-to-day operations.
- Company: Join a diverse and inclusive team at Inizio Engage UK.
- Benefits: Part-time hours, hybrid working, and a supportive work environment.
- Other info: Previous admin experience is helpful but not required; we value your initiative!
- Why this job: Make a real difference in patient care while developing your organisational skills.
- Qualifications: Strong attention to detail and good communication skills are essential.
The predicted salary is between 30000 - 32833 £ per year.
Part-time: 18.5 hours per week, ideally worked over 5 days. Hybrid: minimum 2 days per week in Ashby de la Zouch.
About the role
We’re looking for a proactive and organised Patient Solutions Co-ordinator to join our Patient Solutions UK team. This is a varied role supporting our project teams, clients and field employees with day-to-day coordination, administration and operational delivery. You’ll help keep processes running smoothly, support high-quality patient programmes and act as a key point of contact across the team.
What you’ll be doing
- Coordinating meetings, travel, accommodation, catering and meeting rooms.
- Supporting field employees with equipment, uniform and logistics.
- Ordering clinical and office supplies and helping maintain stock control.
- Updating CRM and client systems accurately.
- Booking and maintaining clinical visit information.
- Preparing weekly and monthly activity reports.
- Supporting purchase orders, recharges and operational finance tasks.
- Helping with induction logistics for new starters.
- Working closely with internal teams, field employees and healthcare professionals.
- Supporting process improvements, new project set-ups and system roll-outs.
- Ensuring work is completed in line with quality, compliance and governance requirements.
About you
You’ll be organised, accurate and confident communicating with people at all levels. You’ll enjoy working in a busy team environment and take pride in delivering excellent support.
You’ll bring:
- Strong attention to detail.
- Good Microsoft Office skills.
- Excellent written, telephone and face-to-face communication skills.
- The ability to prioritise and work to deadlines.
- A proactive approach and willingness to use your initiative.
- A commitment to excellent customer service.
- Previous administration experience would be helpful but is not essential.
Working pattern
This is a part-time role of 18.5 hours per week, ideally worked across 5 days. You’ll be based at Inizio House, Ashby de la Zouch for a minimum of 2 days per week, with hybrid working for the remaining time.
Our pledge
Inizio Engage UK is part of Inizio. We are an equal opportunities employer and are committed to creating a diverse, inclusive and supportive workplace. We welcome applications from all backgrounds and are committed to providing an environment where everyone can thrive.
Inclusion Support Coordinator employer: Inizio Engage
Inizio Engage UK is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those seeking meaningful employment. With a commitment to employee growth and development, the role of Patient Solutions Co-ordinator offers flexible hybrid working arrangements in the picturesque location of Ashby de la Zouch, allowing you to balance your professional and personal life while contributing to high-quality patient programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Inclusion Support Coordinator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Inizio Engage and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Inizio Engage and let us see your personality shine through!
We think you need these skills to ace Inclusion Support Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Inizio Engage.
Get Familiar with Our Brand:Before applying, take some time to learn about Inizio Engage and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Inizio Engage
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Inizio Engage.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Inizio Engage will surely appreciate.
