At a Glance
- Tasks: Deliver exceptional customer service and manage sales for Seqirus' influenza portfolio.
- Company: Join a leading healthcare company dedicated to improving public health.
- Benefits: Full-time role with competitive salary and opportunities for career growth.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference in healthcare while developing your professional skills.
- Qualifications: Graduate level education in life sciences or business, with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Hours: Full time | Fulltime office based Ashby De La Zouch
Reporting to: Business Operations Manager
Job Purpose
Provide an exceptional customer experience by managing inbound and outbound interactions with Seqirus' existing and new customers. Generate sales for Seqirus' influenza portfolio within Primary Care whilst co‑ordinating, monitoring and inputting field‑based sales orders. Manage stock scheduling levels with the field force to provide clarity of delivery and manage customers' expectations.
Principal Responsibilities
- Provide an exceptional customer support service, processing all inbound calls, orders and proactive promotion of products or services where appropriate.
- Duties to include but not limited to:
- Responding to incoming calls, emails from customers.
- Answering enquiries regarding product information, pricing, supply updates, deliveries and proof of delivery requests.
- Handle queries and complaints, provide solutions and follow up to ensure resolution on a timely basis and to the satisfaction of the customer.
- Answer first line product enquiries in line with the approved SmPC.
- Provide support to customers with the use of all microsites and forward feedback to the Marketing team when necessary.
- Analyse and interpret customer account data to determine level of customer service, proactively identify future customer needs and align these against potential Seqirus offerings.
- Generate sales leads to be followed up by the Contact Centre or Field based sales teams as appropriate.
- Maximise all customer interactions through proactively promoting Seqirus products and services to customers to drive increased product sales.
- Proactively service call target customers in line with priority listings and business drivers.
- When required to do so, contact existing and/or potential customers and/or stakeholders to arrange meetings with Seqirus colleagues.
- When required to do so, contact existing and/or potential customers and/or stakeholders for the purposes of gathering market, environment and/or customer information.
ORDER ENTRY & ADMINISTRATION
- Record all sales and order information for Head Office use.
- Take and manage all product orders in accordance with the relevant Seqirus SOP.
- Manage amended and cancelled orders in accordance with the relevant Seqirus SOP.
- Liaise with relevant Seqirus team members regarding blocked orders relating to Validation or Credit limit issues.
- Liaise with Seqirus customer service team to resolve customer queries in relation to delivery timings and schedules.
INFORMATION & COMMUNICATION
- Keep accurate records of all correspondence with customers.
- Coordinate communication with all stakeholders across the business to ensure all business leads or interests are dealt with effectively and efficiently in a timely manner.
- Pass information to the appropriate Seqirus team member regarding new, reopened or change of name account requests & other customer master data amendments.
- Ensure that any information in relation to a potential adverse event is transmitted to the Seqirus UK Pharmacovigilance Department in line with the SOP.
- Conduct all activities in accordance with the current ABPI Code of Practice where relevant.
- Communicate effectively with the wider field based sales force when required.
- Attend regional or national meetings as and when required.
Qualifications & Skills
- Educated to graduate level (relevant life sciences or business/commercial course).
- Confident IT user.
- Evidence of good written and spoken English.
- Demonstrable track record in achieving business related targets.
- Positive customer service attitude.
Graduate Account Exectuive employer: Inizio Engage
Seqirus is an exceptional employer that prioritises employee growth and development, offering a supportive work culture in the heart of Ashby De La Zouch. With a focus on providing outstanding customer experiences, employees are empowered to excel in their roles while enjoying comprehensive benefits and opportunities for career advancement within the dynamic field of healthcare. Join us to be part of a team that values innovation, collaboration, and the well-being of both our customers and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Account Exectuive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inizio Engage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inizio Engage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Account Exectuive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inizio Engage:Your cover letter is your chance to shine! Tell us why you want to work at Inizio Engage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inizio Engage!
How to prepare for a job interview at Inizio Engage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
