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- Tasks: Join our eCommerce team to support CRM and digital platforms while managing multiple projects.
- Company: A dynamic company focused on enhancing customer experience through innovative digital solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for skill development and growth.
- Why this job: Perfect for those passionate about eCommerce and data analysis, making a real impact in a thriving team.
- Qualifications: Ideal candidates are graduates or have relevant experience, proficient in Microsoft Office and eCommerce systems.
- Other info: This role offers the chance to work independently and collaboratively on exciting projects.
Our client has an excellent new opportunity for a highly self-motivated Co-ordinator to join their eCommerce team to support the delivery of the core business strategy for their CRM and other digital platforms within the team’s remit. This position would suit those with experience in a customer service environment who excel in analytical thinking and have a strong ability to assess and interpret data effectively. You will be highly proactive, taking full ownership of your work while thriving in a collaborative team environment. With multiple projects running simultaneously, you will independently set daily goals to contribute effectively to the broader E-Commerce objectives. Our client is seeking those who have some understanding of the eCommerce process as well as demonstrable experience within a customer-focused environment.
Primary Responsibilities:
- Support the testing of developments on CRM and other digital systems in the E-Commerce team.
- Support the onboarding of members and suppliers onto the digital systems.
- Demonstrate and promote the digital platforms to members and suppliers.
- Support the key account management of members and suppliers on the CRM.
- Analyse and report on data from the CRM and other digital systems within the company.
- Work with all departments to enable a more data-driven approach across the whole business.
- Maintain all reporting and provide feedback on the data analysed.
- Work with suppliers and members to interact, keep up to date, and download product data.
- Integrate data streams to understand and highlight trends in the data.
- Support the digital team by responding to raised tickets.
- Work independently and as part of a team on key departmental projects & initiatives.
- Work closely with other departments within the business to increase exposure of the digital platforms.
What We’re Looking For:
- Preferably educated to Graduate level/similar qualification or qualified by experience.
- Proficient in Microsoft Office e.g. Excel, Word, PowerPoint and Outlook.
- Proficient in E-Commerce systems & platforms.
- The ability to interrogate and analyse data independently.
- Strong customer focus with a commitment to delivering exceptional service.
- Excellent communication skills.
- Capable of working under pressure to meet necessary deadlines and initiatives.
- Able to work independently without supervision and demonstrate strong decision-making skills.
- The ability to demonstrate strong planning and organisational skills.
- Proven ability to achieve results through objective-driven activities, both individually and as part of a team.
- Bring new ideas and initiatives to the department.
- Keen to learn new skills and develop.
eCommerce Coordinator employer: Inizio Engage
Contact Detail:
Inizio Engage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and CRM systems. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the eCommerce field. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their companies.
✨Tip Number 3
Prepare to discuss your analytical skills in detail. Be ready to share specific examples of how you've used data to drive decisions or improve processes in previous roles, as this is a key aspect of the position.
✨Tip Number 4
Showcase your customer service experience by highlighting instances where you went above and beyond to meet customer needs. This will demonstrate your strong customer focus, which is essential for the eCommerce Coordinator role.
We think you need these skills to ace eCommerce Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical thinking and ability to interpret data. Mention specific examples of how you've contributed to eCommerce projects or customer-focused initiatives in the past.
Highlight Technical Skills: Emphasise your proficiency in Microsoft Office and any eCommerce systems you have experience with. This is crucial for the role, so be specific about your skills and how they relate to the job.
Showcase Team Collaboration: Provide examples of how you've successfully worked in a team environment. Highlight your proactive approach and ability to manage multiple projects simultaneously, as this is key for the eCommerce Coordinator position.
How to prepare for a job interview at Inizio Engage
✨Showcase Your Analytical Skills
Since the role requires strong analytical thinking, be prepared to discuss specific examples of how you've assessed and interpreted data in previous roles. Highlight any tools or methods you used to analyse data effectively.
✨Demonstrate Customer Focus
The client is looking for someone with a strong customer focus. Share experiences where you went above and beyond to deliver exceptional service, and explain how you prioritised customer needs in your previous positions.
✨Familiarise Yourself with eCommerce Processes
Make sure you have a solid understanding of eCommerce systems and platforms. Research common challenges in the industry and be ready to discuss how you can contribute to overcoming them in the role.
✨Prepare for Team Collaboration Questions
As the position involves working closely with various departments, think of examples that demonstrate your ability to collaborate effectively. Be ready to discuss how you’ve worked in teams to achieve common goals and how you handle differing opinions.
