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- Tasks: Join our team to support customer service and eCommerce initiatives while managing data and digital platforms.
- Company: Be part of a dynamic company focused on innovative digital solutions and exceptional customer experiences.
- Benefits: Enjoy hybrid working, free on-site parking, and opportunities for personal growth.
- Why this job: This role offers hands-on experience in eCommerce and a chance to make a real impact.
- Qualifications: Ideal for graduates or those with relevant experience; strong communication and data analysis skills required.
- Other info: Work independently and collaboratively on exciting projects in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Our client has an excellent new opportunity for a highly self-motivated Coordinator to join their Customer Service and eCommerce team to support the delivery of the core business strategy for their CRM and other digital platforms within the team’s remit.
This position would suit those with experience in a customer service environment with good administration skills along with the ability to interrogate and interpret data effectively. You will be highly proactive, taking full ownership of your work while thriving in a collaborative team environment. With multiple projects running simultaneously, you will independently set daily goals to contribute effectively to the broader eCommerce objectives. The role offers hybrid working and free on-site parking when in the office.
Primary Responsibilities:- Support the testing of developments on CRM and other digital systems in the E-Commerce team.
- Support the onboarding of members and suppliers on to the digital systems.
- Demonstrate and promote the digital platforms to members and suppliers.
- Support the key account management of members and suppliers on the CRM.
- Analyse and report on data from the CRM and other digital systems within the company.
- Work with all departments to enable a more data driven approach across the whole business.
- Maintain all reporting and provide feedback on the data analysed.
- Work with suppliers and members to interact, keep up to date, and download product data.
- Integrate data streams to understand and highlight trends in the data.
- Support the digital team by responding to raised tickets.
- Work independently and as part of a team on key departmental projects & initiatives.
- Work closely with other departments within the business to increase exposure of the digital platforms.
- Preferably educated to Graduate level/similar qualification or qualified by experience.
- Strong customer focus with a commitment to delivering exceptional service.
- Excellent communication skills.
- Proficient in Microsoft Office e.g. Excel, Word, PowerPoint and Outlook.
- Proficient in E-Commerce systems & platforms.
- The ability to interrogate and analyse data independently.
- Capable of working under pressure to meet necessary deadlines and initiatives.
- Able to work independently without supervision and demonstrate strong decision-making skills.
- Strong planning and organisational skills.
- Proven ability to achieve results through objective-driven activities, both individually and as part of a team.
- Bring new ideas and initiatives to the department.
- Keen to learn new skills and develop.
Customer Service and eCommerce Coordinator employer: Inizio Engage
Contact Detail:
Inizio Engage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and eCommerce Coordinator
✨Tip Number 1
Familiarise yourself with the specific CRM and eCommerce platforms mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've handled challenging situations or improved customer satisfaction in previous roles. This will highlight your strong customer focus, which is crucial for this position.
✨Tip Number 3
Brush up on your data analysis skills, particularly in Excel. Being able to discuss how you've used data to drive decisions or improve processes in past roles will set you apart as a candidate who can contribute to the data-driven approach the company seeks.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple projects simultaneously. Think of specific instances where you've successfully juggled tasks and met deadlines, as this role requires strong planning and the ability to work under pressure.
We think you need these skills to ace Customer Service and eCommerce Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and eCommerce. Emphasise your administration skills and any experience with CRM systems or data analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently and collaboratively. Mention specific examples of how you've successfully managed projects or analysed data in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any eCommerce platforms you have worked with. Discuss your analytical skills and how they can contribute to the company's objectives.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that all information is accurate and that your application reflects your best self.
How to prepare for a job interview at Inizio Engage
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled customer inquiries or resolved issues, as this role requires a strong customer focus.
✨Demonstrate Data Analysis Skills
Since the position involves analysing and interpreting data, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve processes in past roles.
✨Familiarise Yourself with E-Commerce Platforms
Research the eCommerce systems and digital platforms relevant to the role. Being knowledgeable about these tools will show your enthusiasm for the position and your readiness to contribute from day one.
✨Prepare Questions About Team Collaboration
As the role requires working closely with various departments, prepare thoughtful questions about team dynamics and collaboration. This shows your interest in being a proactive team member and your understanding of the importance of teamwork.
